Service Advisor

2 weeks ago

Lower Parel Mumbai Maharashtra, India Galaxy Auto Works Full time

A Service Advisor in an automotive setting acts as the primary point of contact for customers needing vehicle maintenance or repairs. They are responsible for assessing customer needs, explaining necessary services, providing cost estimates, scheduling appointments, and ensuring customer satisfaction throughout the service process. Key Responsibilities:

- **Customer Interaction**: Greeting customers, actively listening to their concerns, and clearly explaining recommended services.
- **Needs Assessment**: Determining the nature of vehicle issues through customer descriptions and potentially performing initial vehicle inspections.
- **Service Recommendations**: Advising customers on appropriate maintenance and repair services based on their needs and vehicle manufacturer recommendations.
- **Cost Estimation**: Providing accurate cost and time estimates for the recommended services.
- **Scheduling**: Scheduling appointments for vehicle service, taking into account customer availability and shop capacity.
- **Order Creation**: Creating detailed repair orders outlining the work to be performed.
- **Communication**: Maintaining regular communication with customers regarding the progress of their vehicle repairs.
- **Upselling**: Potentially suggesting additional services or products to customers based on their needs.
- **Problem Resolution**: Addressing customer concerns and resolving any issues related to the service or vehicle repairs.
- **Payment Handling**: Collecting payments for services rendered.
- **Record Keeping**: Maintaining accurate records of all customer interactions, service orders, and related documentation.

Essential Skills:

- **Customer Service**:Excellent communication and interpersonal skills are crucial for building rapport with customers and effectively addressing their needs.
- **Automotive Knowledge**:A solid understanding of vehicle systems, maintenance procedures, and repair processes is essential for providing accurate advice and recommendations.
- **Sales Skills**:The ability to effectively communicate the value of services and potentially upsell additional products or services.
- **Problem-Solving**:The capacity to identify and resolve customer issues and concerns efficiently.

**Job Types**: Full-time, Permanent

Pay: ₹15,000.00 - ₹25,000.00 per month

Schedule:

- Day shift
- Monday to Friday

Work Location: In person

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