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Restaurant Captain

2 weeks ago

Pune, India ThriveAllianz Consulting Private Limited Full time ₹ 1,04,000 - ₹ 1,30,878 per year
Job Summary:

We are seeking an experienced and customer-focused Restaurant Captain to lead our front-of-house service team. The ideal candidate will ensure smooth dining operations, exceptional guest experiences, and coordination between the service and kitchen staff. The Restaurant Captain plays a crucial role in maintaining service quality, training staff, and upholding brand standards.

Key Responsibilities:
  • Supervise and coordinate daily front-of-house operations.
  • Greet guests, take orders, and ensure timely service and customer satisfaction.
  • Assign duties to servers and stewards, ensuring tables are properly managed.
  • Maintain high levels of hygiene, cleanliness, and presentation in the dining area.
  • Resolve guest concerns promptly and professionally.
  • Ensure food is served as per quality and presentation standards.
  • Train and mentor junior service staff on customer service, upselling techniques, and menu knowledge.
  • Coordinate with the kitchen team for smooth order delivery.
  • Maintain inventory of service items like cutlery, napkins, etc.
  • Upsell food and beverages to maximize revenue.