Restaurant Captain

3 hours ago

Shivaji Nagar Pune Maharashtra, India Ambience group of Hotels Full time

Restaurant service captains are responsible for customer satisfaction and providing flawless service to guests.

Roles and Responsibility
- Greeting and welcoming guests when they enter
- Thanking guests and conveying gratitude while they are exiting
- Explaining different menu items and offering recommendations
- Answering any questions about the ingredients of a dish on the menu
- Serving food and beverages to guests, if required
- Presenting the final bill to guests for payment
- Timing different dishes effectively to maximise the dining experience
- Addressing any guests complaints or requests
- Ensures that the restaurant is always kept clean and organized, both at the front as well as the back of house areas.
- Ensures that hotel brand standards and SOPs are consistently implemented.
- Work with fellow staff and managers to ensure that the restaurant achieves its full potential.
- Completes the daily responsibilities that are set for each shift.
- Complete closing duties, including restocking items, turning off lights, etc.
- Conducts monthly inventory checks on all operating equipment and supplies.
- Take an active role in coaching and developing junior staff.

**Prerequisites**:

- Good command of both spoken and written English.
- Should have a pleasing personality.
- Excellent guest service skills.
- Good knowledge of food and beverage service.

**Education**:
Diploma or degree in Hotel Management or related field. Familiar with Point-of-sale systems, MS Office, Property management systems, etc.

**Experience**:
3 - 4 years of work experience in Food & Beverage gained from a star property, along with 2-year experience in a Captain position or a similar role an advantage.

**Job Types**: Full-time, Permanent

Pay: ₹22,000.00 - ₹23,000.00 per month

**Benefits**:

- Food provided
- Health insurance
- Provident Fund

Schedule:

- Day shift
- Morning shift
- Rotational shift

**Experience**:

- Restaurant: 2 years (required)
- Restaurant Captain: 2 years (required)

Work Location: In person

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