Operations Delivery Leader

6 hours ago

Gurgaon, Haryana, India R1 RCM Full time ₹ 15,00,000 - ₹ 25,00,000 per year

Position Title: Operations Delivery Leader

Function: Billing

Location: NCR (Noida sec 135 & Gurugram Sec 48)

Shift Timings: 18:00 to 03:00 Hrs.

Responsibilities:

  • Lead a team of operations (Span of ~ for multiple LOBs (Billing, Follow-Up).
  • Develop and implement strategies to improve billing and AR
  • Analyze current billing and AR processes to identify areas for improvement, implementing best practices to enhance efficiency and accuracy
  • Support the Automation initiatives from a co-ordination & post implementation standpoint
  • Manage portfolio of improvement / reengineering projects for the backend services
  • Driving employee engagement and associated scores.
  • Work closely with Quality, training, Onshore counter parts in driving results
  • Mentor and lead improvement projects.
  • Generate business impact through Improvement initiatives.
  • Establish and monitor key performance indicators (KPIs) to measure success and ensure efficiency.
  • Collaborate with department heads to drive performance improvements and achieve targets.
  • Streamline operations to reduce costs, improve productivity, and enhance customer satisfaction.
  • Identify cost-saving opportunities without compromising quality or service delivery.
  • Address and resolve challenges efficiently while minimizing disruptions.

Pre- Requisite:

  • 10-15 years of experience in end-to-end RCM including AR follow up, billing, cash posting, credit in Acute / Hospital Billing.
  • 10 years of people management experience is preferred.
  • Should have excellent RCM domain knowledge.

Skills Required:

  • Strategic thinking and problem-solving skills.
  • High attention to detail and organizational abilities.
  • Ability to thrive in a fast-paced, dynamic environment.

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