Application Support Engineer

6 hours ago

Pune, Maharashtra, India Citi Full time ₹ 9,00,000 - ₹ 12,00,000 per year

Job Purpose:
The requirements and responsibilities of the
r
ole includes (but are not limited to) the following:

  • Investigation of incidents reported across various distributed applications within the Custody business.
  • Prior working experience in Securities Services business such as in banks is a plus.
  • Engagement with ITIL processes including Major Incident management, problem management, change management etc.
  • Operate independently to identify process bottlenecks and proactively drive improvements by engaging the appropriate teams.
  • Confidently handle communication with various stakeholders in Business, Operations, Infrastructure, and application partner systems.
  • Operate with minimal to no supervision in resolving incidents and drive issues with a sense of urgency to resolve and restore services to prevent Client impact.
  • Experience in performing resiliency activities such as disaster recovery coordination from Production to Contingency site from an Application Support perspective, and Application component level resiliency tests.
  • Strong analytical and troubleshooting skills in resolving Production outages at different levels of complexity across .Net/Java, SQL, Linux, etc.,
  • Preferrable to have applied knowledge of Performance/Monitoring tools such as Appdynamics, Splunk, Elastic Search, and ITRS/Geneos Monitoring.
  • Work closely with Development and Infrastructure partners to detect potential issues and address them before they manifest in Production.

Technical Skills
:

SQL Server – SQL, Stored Procedures

Redis or Oracle or other RDBMS

Unix/AIX/Windows

Knowledge of MQ Series, NDM / IBM Connect::Direct / Kafka / RabbitMQ

Scheduling Tools (Autosys/Control M)

ITRS Geneos Monitoring tool knowledge (preferred)

AppDynamics (preferred)

Knowledge of Cloud technologies (preferred)

Qualifications:

  • 3-5 years' experience in Production Support, and some prior development experience
  • Practical problem solving and strategic thinking skills
  • Demonstrated leadership, interpersonal skills and relationship building skills
  • Proficient using basic technical tools and systems
  • Good interpersonal and communication skills

Job Family Group:
Technology


Job Family:
Applications Support


Time Type:
Full time


Most Relevant Skills
Please see the requirements listed above.


Other Relevant Skills
For complementary skills, please see above and/or contact the recruiter.


Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.
If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review
Accessibility at Citi.
View Citi's EEO Policy Statement and the Know Your Rights poster.

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