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Lead Consultant _Microsoft Dynamics 365 CE Sales Operations

2 weeks ago

Hyderabad Secunderabad Telangana, India Genpact Full time ₹ 9,00,000 - ₹ 12,00,000 per year
Job Description

Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000 people across 30 countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose - the relentless pursuit of a world that works better for people - we serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI.
Inviting applications for the role of Lead Consultant _Microsoft Dynamics 365 CE Sales Operations

In this role we are seeking a skilled and motivated Dynamics 365 Customer Engagement (CE) Developer with strong expertise in the Sales module. The ideal candidate will have hands-on experience designing, customizing, and extending D365 CE applications to solve real-world business problems, especially in sales processes such as lead-to-cash, opportunity management, and pipeline forecasting.
Key Responsibilities:
. Design, configure, and customize Dynamics 365 CE Sales App using out-of-the-box features, Power Platform components, and custom code.
. Develop custom entities, business process flows, forms, views, plugins, workflows, and integrations with third-party systems via APIs and middleware.
. Develop Power Automate flows and canvas/model-driven Power Apps.
. Implement business logic across the Lead, Opportunity, Quote, and Order processes.
. Collaborate with functional consultants and business stakeholders to gather requirements and translate them into technical solutions.
. Troubleshoot issues and perform system health checks and enhancements in live environments.
. Participate in testing, deployment, and documentation activities as part of DevOps cycles.
. Ensure adherence to best practices, coding standards, and security policies.
. Provide post-implementation support and enhancements as needed.
Qualifications we seek in you
Minimum Qualifications / Skills

. Experience with Microsoft Dynamics 365 CE (CRM), especially Sales Hub.
. Proficiency in JavaScript, C#, .NET, and Power Automate.
. Experience with Dataverse, Dual Write, Custom Entities, Business Rules, and Form Scripting.
. Experience in deploying and supporting solutions in a production environment.
. Strong command over security roles, solution layering, and deployment strategies.

Preferred Qualifications/ Skills

. Familiarity with Azure Functions, Logic Apps, and DevOps pipelines.
. Understanding of lead management, sales pipeline, product catalog, and forecasting..
. Bachelor&rsquos degree in computer science, Engineering, or related field.
. Microsoft Certification in Dynamics 365 like PL-200, MB-210, or PL-400 (preferred but not mandatory).
. Strong problem-solving and analytical skills.
. Good communication and collaboration skills across functional teams.
. Ability to work independently in a fast-paced, dynamic environment.

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation. Get to know us at and on LinkedIn, X, YouTube, and Facebook.
Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.