patient relation coordinator

5 days ago

Palakkad, Kerala, India ARDEN HEALTH CARE PVT LTD Full time ₹ 13,000 - ₹ 15,000 per year

QUALIFICATION : DEGREE/HOSPITAL ADMINISTARTION

MALE CANDIDATESONLY

2/4W DRIVING LICENCE MANDATORY

FRESHERS CAN ALSO APPLY

LOCATION :Puthur, Near moms supermarket, malampuza road, Palakkad Head Post Office, Sultanpet, Palakkad, Kerala – 678001

ROLES AND RESPONSIBILITIES OF PATIENT RELATION COORDINATOR

A Patient Relations Coordinator at Arden Health Care Company is responsible for ensuring a positive patient experience by acting as a liaison between patients, families, and healthcare providers. Their key roles and responsibilities include:

1. Patient Advocacy & Support

  • Serve as the main point of contact for patients and their families.
  • Address patient concerns, complaints, and feedback in a timely and empathetic manner.
  • Ensure patient rights and confidentiality are upheld.
  • Educate patients about their healthcare journey, including treatment plans and follow-ups.

2. Communication & Coordination

  • Facilitate communication between patients, physicians, nurses, and administrative staff.
  • Assist in scheduling appointments, tests, and follow-up visits.
  • Provide clear explanations of Company policies, procedures, and services.
  • Maintain accurate patient records and update relevant departments.

3. Customer Service & Experience Enhancement

· Monitor and improve patient satisfaction by collecting feedback and implementing improvements.

  • Develop strategies to enhance patient experience and comfort.
  • Work with management to implement patient-centred care initiatives.

4. Conflict Resolution & Problem-Solving

  • Handle patient complaints and grievances professionally.
  • Mediate conflicts between patients and healthcare providers.
  • Work towards quick and effective resolution of patient concerns.
  • Report and escalate unresolved issues to higher management.

5. Administrative Support

  • Assist with patient registration, documentation, and consent forms.
  • Coordinate with billing departments to clarify patient queries.
  • Ensure compliance with healthcare regulations and company policies.
  • Prepare reports on patient satisfaction and issue resolution trends.

6. Training & Process Improvement

  • Educate staff on patient relations best practices.
  • Identify areas for improvement in patient care and service delivery.

  • Participate in quality improvement initiatives.

  • Room Arrangements Responsibilities

Room Assignment & Coordination

  • Allocate rooms based on patient needs, availability, and medical requirements.
  • Coordinate with nursing teams for room readiness.
  • Ensure smooth admission and discharge processes.

Room Setup & Maintenance

  • Ensure rooms are clean, well-equipped, and prepared before patient arrival.

Arrange for special requests, such as VIP rooms or additional patient needs.

Inventory & Supplies Management

  • Ensure patient rooms are stocked with essential medical and non-medical supplies.
  • Coordinate with the procurement team for timely replenishment.
  • Maintain a record of room supplies and usage, Inventory check list/ inventory allocation & deallocation reports.

Compliance & Safety

  • Ensure all patient rooms meet safety and hygiene standards.
  • Monitor infection control measures and report any issues.
  • Ensure adherence to policies for room allocation and occupancy.

Job Types: Full-time, Permanent, Fresher

Pay: ₹13, ₹15,000.00 per month

Benefits:

  • Cell phone reimbursement
  • Health insurance
  • Provident Fund

Application Question(s):

  • DO YOU KNOW 2/4 WHEELER DRIVING?

Location:

  • Palakkad District, Kerala (Required)

Work Location: In person

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