Steward

1 week ago

Kazhakoottam Thiruvananthapuram Kerala, India The Monarch Hotel & Convention Centre Full time ₹ 1,56,000 - ₹ 1,80,000 per year

Greeting and Seating: Waiters are responsible for greeting guests as they arrive, escorting them to their tables, and ensuring they are comfortable. They may also assist in arranging reservations and managing table assignments during busy periods.

Taking Orders: Waiters take food and beverage orders from guests, providing recommendations and answering any questions about the menu. They may suggest daily specials, provide information about ingredients or preparation methods, and ensure that guests' dietary restrictions or preferences are accommodated.

Serving Food and Beverages: Waiters deliver food and beverages to guests' tables promptly and accurately. They must ensure that all items are presented well and served at the correct temperature. They may also be responsible for garnishing plates, pouring wine, or preparing specialty drinks.

Upselling and Cross-Selling: Waiters often have the opportunity to upsell or cross-sell additional food or beverage items. They may suggest appetizers, desserts, or specialty drinks to enhance the dining experience and increase sales for the establishment.

Providing Customer Service: Waiters strive to provide exceptional customer service throughout the guests' dining experience. They should be attentive, responsive, and knowledgeable about the menu, addressing any questions or concerns that guests may have. They should also be proactive in ensuring guest satisfaction, checking in periodically, and promptly resolving any issues that arise.

Handling Payments: Waiters are responsible for presenting guests with the bill at the end of the meal, accurately totaling the charges and applying any discounts or promotions. They handle cash transactions, process credit card payments, and ensure that all payments are recorded accurately.

Table Maintenance: Waiters are responsible for maintaining clean and well-organized tables throughout the meal. This includes clearing empty plates, refilling water glasses, replacing utensils or napkins as needed, and promptly removing any used dishes or glassware.

Collaborating with the Kitchen and Bar Staff: Waiters work closely with the kitchen and bar staff to ensure that orders are prepared and served efficiently. They communicate special requests or modifications to the kitchen and coordinate the timing of food delivery to ensure a smooth dining experience for guests.

Following Health and Safety Guidelines: Waiters must adhere to health and safety regulations in food handling, cleanliness, and personal hygiene. They ensure that tables and dining areas are clean and sanitized, and they follow proper food handling procedures to prevent contamination or foodborne illnesses.

Teamwork and Collaboration: Waiters often work as part of a team, supporting and assisting their colleagues as needed. They collaborate with hosts/hostesses, bussers, and other staff members to provide seamless service and maintain a positive work environment.

Job Type: Full-time

Pay: ₹13, ₹15,000.00 per month

Benefits:

  • Food provided
  • Paid sick time
  • Paid time off

Ability to commute/relocate:

  • Kazhakoottam, Thiruvananthapuram, Kerala: Reliably commute or planning to relocate before starting work (Preferred)

Education:

  • Diploma (Preferred)

Experience:

  • total work: 1 year (Preferred)

Work Location: In person

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