Desktop Support Engineer

2 days ago

Chennai, Tamil Nadu, India ALGIHAZ HOLDINGS Full time ₹ 2,40,000 - ₹ 3,00,000 per year

  1. User Support: a. Provide first-line technical support to end-users for hardware, software, and network issues. b. Respond to and resolve IT help desk tickets and support requests in a timely manner. c. Assist users with account creation, password resets, and access permissions. d. Troubleshoot basic desktop and application problems. e. Basic Troubleshoot Printer, Scanner and IP Phones.

  2. System Monitoring and Maintenance: a. Monitor system alerts and notifications to identify and resolve common issues. b. Perform routine system checks and maintenance tasks, such as disk clean-up and updates. c. Assist with system backups and verify their completion.

  3. Manage and Maintenance: a. Administer user accounts, permissions, and access rights across various systems. b. Ensure system and data backups are performed regularly and securely stored. c. Implement security measures like Anti-Virus to protect systems from unauthorized access and potential threats. d. manages and maintaining VPN installation and configuration. e. Coordinate with vendors and suppliers for hardware and software procurement.

➢ Server and Network Administration: a. Perform server and network device configurations, installations, and upgrades. b. Monitor server and network performance, troubleshoot issues, and optimize performance. c. Administer user accounts, permissions, and access rights across servers and network devices. d. Implement security measures, such as firewalls and intrusion detection systems. e. Assist with server and network backups and disaster recovery plans.

➢ System Maintenance and Patching: a. Apply patches, updates, and security fixes to servers, workstations, and network devices. b. Perform routine system maintenance tasks, such as disk defragmentation and system optimization. c. Maintain system documentation, including configurations and procedures.

Qualifications and Skills:

➢ Bachelor's degree in Computer Science, Information Technology, or related field.

➢ Desktop Support Engineer.

➢ Strong understanding of networking protocols and technologies (TCP/IP, DNS, DHCP, VPN, etc.).

➢ Hands-on experience with networking hardware and software.

➢ Knowledge of network security principles and best practices.

➢ Excellent troubleshooting and problem-solving skills.

➢ Strong communication and interpersonal skills.

➢ Relevant certifications (e.g., Cisco Certified Network Associate - CCNA) are a plus

Reach us at : /

Job Type: Full-time

Pay: ₹20, ₹25,000.00 per month

Benefits:

  • Health insurance
  • Provident Fund

Application Question(s):

  • Do you have exp in Firewall ?
  • Server Handling

Work Location: In person

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