Loyalty Program Manager

1 week ago


Mumbai, Maharashtra, India Krazy Mantra HR Solutions Pvt. Ltd Full time ₹ 15,00,000 - ₹ 25,00,000 per year

We are looking for a skilled Loyalty Program Manager with 8 to 10 years of experience to join our team in Mumbai. The ideal candidate will have a strong background in loyalty program strategy, customer engagement, and retention.

Roles and Responsibility

  • Develop and implement effective loyalty programs to drive customer engagement and retention.
  • Design and execute customer segmentation strategies to identify key groups.
  • Analyze data to measure the effectiveness of loyalty programs and make recommendations.
  • Collaborate with cross-functional teams to ensure compliance and legal adherence.
  • Create and manage program designs to achieve business objectives.
  • Monitor and evaluate program performance to optimize results.

Job Requirements

  • Bachelor's degree in marketing or a related field; a master's degree is preferred.
  • Proven experience in loyalty program management, focusing on customer engagement and retention.
  • Strong analytical skills are needed to analyze data and make informed decisions.
  • Excellent communication and collaboration skills are essential for working with cross-functional teams.
  • Ability to design and execute customer segmentation strategies.
  • Experience in driving customer engagement and retention through various channels.
  • Skills include: Loyalty Program Strategy, driving customer engagement and retention, Program Design, Customer Segmentation, Loyalty Management, Data Analysis, Cross-functional Collaboration, Compliance and Legal, Analytical skills.
  • Notice Period: 0-30 days.


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