Senior & Lead Support Analyst (Capital Market/Investment Banking Exp.)

We are a Software Product company and looking to hire immediately for the below positions.

We follow Agile methodologies and our system has a monthly release cycle to ensure our software products are as up to date as possible.

Relevant experience with MBA (Finance) is required.

Role 1:- Senior Support Analyst

Openings: 1 Positions

Experience: 2-5yrs

Location: Mohali (IT Park)

Salary: Competitive / as per market

Job responsibilities:

• On boarding of new clients
• Setting up and loading funds
• Take responsibility of support team.
• Analyzing Client Business Requirement during the project.
• Providing solutions to clients with financial knowledge and system knowledge.
• Coordinate with regional offices / Prime Brokers / Fund Administrator in connection with the setting up of new connections for trade recon and file transfers.
• Process documentation, Reconciliation, P&L, NAV calculation, Fund Accounting, Position & Cash Reconciliation, P&L Calculations, FIX work.
• Candidate should be results-oriented, team player and self-motivator with a strong initiative to deliver
• Strong business analysis, technical, and project management skills
• Experience in dealing as a client-facing representative
• Strong ability as a self-starter who can appropriately priorities work and manage time
• Maintaining user documentation in line with product developments
• Process documentation
• Support Issue Management
• Proactively contribute to the Support team and the achievement of its goals.

Role 2:- Lead Support Analyst

Openings: 1 Positions

Experience: 5-8yrs

Location: Mohali (IT Park)

Salary: Competitive / as per market

Job responsibilities:

• Along with the routine daily support tasks (Mentioned as above) the job responsibilities will also include the below:
• As as Team Lead you will be responsible for team building, maintaining discipline, hiring, training, evaluating performance of the team members.
• Mentor, monitor and motivate team members to perform and achieve individual as well as team goals on a daily basis.
• Lead and drive the weekly team meetings / conference call and participate in client calls on a regular basis.
• Communicate all task status and issues clearly, escalate issues as soon as you are aware of them.
• Highlight any areas which may need improvement.
• Assist in regular 1-1 meetings/reviews with junior members.
• Create training material on key functional areas they are an expert on.
• Contribute to application and technical design, research emerging technologies and report relevance to the global team.
• Constantly strive to improve support and deployment efficiencies.
• Take total ownership of all support tasks, client deployments and processes.
• Handle direct client communications for technical issues.
• Contribute to team meetings, suggest and openly discuss topics / issues.
• Operate independently on application support tasks that are clearly defined.
• Identify discrepancies in existing or proposed procedures.

Desired Qualification & skills for above roles:

• Work Experience in Investment Banking, FX Market, Capital Market, Hedge Fund.
• Working knowledge of MS-SQL, MS Office
• Understanding of FIX protocol message flow (inbound / outbound) would be preferred.
• Excellent English, communication and organizational skills are essential, as is the ability to operate and contribute to a global team.
• Ability to multitask, strong decision making and problem-solving skills.
• Take initiative on areas of ownership (and beyond), not waiting to be asked.
• Organisational and time-management skills
• Self-motivated and works with minimal supervision.
• Should be open to work in permanent/rotational shifts whenever required.

You will be trained in detailed processes involved in supporting and deploying our systems.

An understanding of financial markets is essential.

Address:

Arbortec Systems Pvt. Ltd.

Sebiz Square, 1st Floor, IT C 6, Sector 67,

IT Park, Mohali, PIN

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For more information, please go through our website ,

Please feel free to share this requirement with suitable & interested candidates looking for a challenging job.