Group Manager

2 weeks ago

Mumbai, Maharashtra, India Medibuddy Full time ₹ 12,00,000 - ₹ 36,00,000 per year

Job Brief:

This role is responsible for developing and maintaining strong relationships with strategic clients, driving revenue growth, and ensuring customer satisfaction. This role requires a blend of strategic planning, business development, and operational execution to optimize customer value and long-term partnerships. The ideal candidate should have a strong background in account management, client servicing, and business expansion within a fast-paced, customer-centric environment.

Key Responsibilities:

  • Develop and execute a strategic account plan for key clients to maximize revenue and customer satisfaction
  • Identify and capitalize on growth opportunities within existing accounts

  • Act as the primary point of contact for key accounts, ensuring seamless communication and issue resolution

  • Drive revenue growth by identifying upsell and cross-sell opportunities

  • Collaborate with internal teams to create tailored solutions that address client needs

  • Monitor market trends and competitor activities to identify new business opportunities

  • Build and nurture long-term, trusted relationships with key stakeholders and decision-makers

  • Conduct regular business reviews and strategy sessions with clients

  • Ensure proactive engagement to address client concerns and enhance customer experience

  • Work closely with cross-functional teams (sales, marketing, product, finance, operations) to ensure seamless execution of client projects

  • Manage contracts, service-level agreements, and key deliverables for assigned accounts.

  • Mentor and guide junior account managers, fostering a high-performance culture

  • Contribute to the development of best practices, processes, and frameworks for key account management

  • Work closely with various external stakeholders including Insurance Companies, TPAs, Brokers etc
  • Team Management and ensuring their Productivity & growth

Qualifications & Skills:

  • Bachelor's/Masters degree in Business Administration, Marketing, Sales, or a related field
  • 8-12 years of experience in key account management, sales, or business development, preferably in B2B industry
  • Understand about Group Insurance ecosystem will be an advantage
  • Proven track record of successfully managing large enterprise accounts
  • Strong analytical and problem-solving skills
  • Excellent communication, negotiation, and presentation abilities
  • Ability to work collaboratively with internal and external stakeholders

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