Group General Manager

2 days ago

Mumbai, Maharashtra, India Ramee Group of Hotels Full time ₹ 36,00,000 - ₹ 72,00,000 per year

Position Overview

The Group General Manager – Hotels is responsible for the overall strategic direction, operational excellence, and financial performance of a portfolio of hotels within the group. This role ensures that each property achieves its revenue, profitability, guest satisfaction, and brand standards while fostering a culture of service excellence and continuous improvement.

Key ResponsibilitiesStrategic Leadership

  • Develop and implement the group's short- and long-term business strategies for all hotels.
  • Align hotel operations with the company's vision, mission, and growth objectives.
  • Identify new market opportunities, partnerships, and expansion prospects.
  • Lead rebranding, renovation, or pre-opening initiatives as required.

Operational Management

  • Oversee day-to-day operations across all hotels to ensure consistent quality and efficiency.
  • Monitor key performance indicators (KPIs) including occupancy, ADR, RevPAR, GOP, and guest satisfaction.
  • Ensure compliance with company policies, brand standards, and legal requirements.
  • Drive best practices in operational systems, service standards, and sustainability initiatives.

Financial Performance

  • Prepare and manage annual budgets, forecasts, and business plans for all properties.
  • Review and analyze financial statements to maximize profitability and cost control.
  • Implement strategies to optimize revenue generation and yield management.
  • Approve capital expenditures and major operational investments.

People Leadership

  • Recruit, mentor, and develop General Managers and senior property leaders.
  • Promote a performance-driven culture emphasizing accountability, teamwork, and innovation.
  • Conduct regular leadership reviews and succession planning.
  • Champion diversity, inclusion, and employee engagement initiatives.

Guest Experience & Brand Management

  • Ensure superior guest satisfaction and loyalty across all hotels.
  • Maintain consistent brand identity, service culture, and quality standards.
  • Monitor guest feedback, online reputation, and implement improvement actions.
  • Foster innovation in guest services, technology, and product offerings.

Stakeholder & Owner Relations

  • Serve as the primary liaison between hotel ownership, management, and external partners.
  • Provide regular performance updates and strategic insights to the Board/Investors.
  • Negotiate management contracts, vendor agreements, and strategic partnerships.

Qualifications & Experience

  • Bachelor's or Master's degree in Hospitality Management, Business Administration, or related field.
  • 10–15+ years of progressive experience in hotel management, with at least 5 years in a multi-property or regional leadership role.
  • Proven track record of delivering financial growth and operational excellence.
  • Strong understanding of hotel finance, marketing, revenue management, and F&B operations.
  • Exceptional leadership, communication, and stakeholder management skills.
  • Experience with both owned and managed properties is preferred.

Job Types: Full-time, Permanent

Pay: From ₹300,000.00 per month

Benefits:

  • Cell phone reimbursement
  • Health insurance
  • Leave encashment
  • Paid sick time
  • Provident Fund

Work Location: In person

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