Desktop Support Engineer

2 weeks ago

Bengaluru, Karnataka, India Muthoot Capital Full time

Key Responsibilities:

1. End-User Support

  • Provide on-site and remote technical support to users for desktops, laptops, printers, and other peripherals.
  • Troubleshoot and resolve issues related to hardware, operating systems (Windows/macOS), and standard applications (MS Office, Outlook, Browsers, etc.).
  • Manage installation, configuration, and upgrades of systems as per IT policy.

2. User Account & Access Management

  • Create, modify, and deactivate user accounts and email IDs in line with access control policies.
  • Ensure compliance with IT security and audit requirements in provisioning access rights.

3. System Maintenance & Monitoring

  • Ensure timely patch updates, antivirus definition updates, and system backups.
  • Monitor and maintain endpoint compliance as per IT security baselines.
  • Maintain asset inventory (hardware, software licenses, accessories).

4. Incident & Service Management

  • Log, track, and close incidents/requests in the IT ticketing system within defined SLAs.
  • Escalate unresolved issues to L2/L3 or vendor teams as per the escalation matrix.
  • Document recurring issues and recommend preventive measures.

5. Network & Connectivity Support

  • Provide first-level support for LAN, Wi-Fi, VPN, and internet connectivity issues.
  • Coordinate with the network and cybersecurity teams for complex incidents or outages.

6. IT Compliance & Audit Support

  • Support internal and external IT audits by ensuring system logs, patch records, and configuration details are maintained.
  • Adhere to NBFC IT and ISMS policies, RBI IT framework, and cybersecurity guidelines.
  • Report any IT security incidents or suspicious activities promptly.

7. Vendor & AMC Coordination

  • Coordinate with OEMs, service providers, and AMC partners for hardware repairs and warranty claims.
  • Ensure SLA adherence from vendors for timely issue resolution.

8. Documentation & Reporting

  • Maintain updated records of assets, incidents, and system changes.
  • Prepare periodic reports on issue trends, resolution performance, and system uptime.

Key Skills & Competencies

  • Strong troubleshooting and diagnostic skills.
  • Sound knowledge of Windows OS, Office 365, Active Directory, and remote support tools.
  • Basic understanding of networking fundamentals (TCP/IP, DNS, DHCP, VPN).
  • Awareness of IT security controls and RBI/NBFC IT compliance expectations.
  • Good communication and interpersonal skills.
  • Ability to work under pressure and manage multiple priorities.

Preferred candidate profile:.

Qualification & Experience

  • Education: Diploma / B.Sc. / B.Tech. in Computer Science, IT, or related field.
  • Experience: 25 years of relevant experience in desktop or IT support, preferably in BFSI / NBFC environment.

  • Desktop Support Engineer

    1 week ago

    Bengaluru, Karnataka, India Capgemini Full time ₹ 4,80,000 - ₹ 7,20,000 per year

    About The Role   We are seeking a skilled and customer-focused Desktop Support Engineer  to provide comprehensive support for end-user systems, applications, and hardware. The ideal candidate will be responsible for diagnosing and resolving technical issues related to Windows operating systems, Microsoft 365 applications, business productivity tools, and...

  • Desktop Support Engineer

    2 weeks ago

    Bengaluru, Karnataka, India Capgemini Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Job Description We are seeking a skilled and customer-focused Desktop Support Engineer to provide comprehensive support for end-user systems, applications, and hardware. The ideal candidate will be responsible for diagnosing and resolving technical issues related to Windows operating systems, Microsoft 365 applications, business productivity tools, and...

  • Desktop Support Engineer

    2 weeks ago

    Bengaluru, Karnataka, India Capgemini Full time ₹ 4,00,000 - ₹ 12,00,000 per year

    Job Description We are seeking a skilled and customer-focused Desktop Support Engineer to provide comprehensive support for end-user systems, applications, and hardware. The ideal candidate will be responsible for diagnosing and resolving technical issues related to Windows operating systems, Microsoft 365 applications, business productivity tools, and...

  • Desktop Support Engineer

    2 weeks ago

    Bengaluru, Karnataka, India Caxton Associates Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    About Caxton Associates:Caxton Associates, founded in 1983, is a global trading and investment firm with offices in New York, London, Singapore, Monaco and Dubai, and launching Bangalore in 2026. Caxton Associates' primary business is to manage client and proprietary capital through global macro hedge fund strategies. As part of our continued growth, we are...

  • Desktop Support Engineer

    1 week ago

    Bengaluru, Karnataka, India Instrumentation and control solutions Full time ₹ 2,40,000 - ₹ 4,80,000 per year

    We are hiring Desktop Support Engineers at the followinglocations: Baska (Halol)Paonta SahibSikkimRoorkeeBangaloreRequirements:•Experience: 2-10 years•Skills: IT/Desktop Support , User Management, Data Backup, Restoration, Handling of QMS activity.Immediate joiners will be preferred.Interested candidates can share their CVs at -WhatsApp : Job Types:...

  • Desktop Support Engineer L1

    6 days ago

    Bengaluru, Karnataka, India Vertex Techno Solutions (B) Pvt. Ltd Full time ₹ 2,88,000 - ₹ 3,60,000 per year

    Designation: Desktop Support Engineer (L1)Location: BangaloreExperience: 1–3 yearsDepartment: IT SupportClient: ICONJob Summary:We're looking for a proactive Desktop Support Engineer (L1) to provide first-level technical support and ensure smooth IT operations.Key Responsibilities:Provide onsite/remote support for desktops, laptops, and...

  • Desktop Support Engineer

    6 days ago

    Bengaluru, Karnataka, India QpiAI Full time ₹ 2,00,000 - ₹ 6,00,000 per year

    Job SummaryWe are looking for a motivated and customer-focusedDesktop Support Engineerto join our IT Infrastructure team. The candidate will provide day-to-day technical support to users, handle hardware/software issues, and ensure smooth IT operations.Key ResponsibilitiesInstall, configure, and troubleshoot Windows, macOS, and Linux systems.Provide Level...

  • Desktop Support Engineer L1

    2 days ago

    Bengaluru, Karnataka, India Zones Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    DescriptionCompany Overview:When it comes to IT solution providers, there are a lot of choices. But when it comes to providers with innovative and differentiating end-to-end service offerings, there's really only one: Zones – First Choice for IT.TMZones is a global solution provider of end-to-end IT solutions with an unmatched supply chain. Positioned to...

  • Desktop Support

    1 week ago

    Bengaluru, Karnataka, India iDeCK Full time ₹ 5,00,000 - ₹ 15,00,000 per year

    We are seeking a highly skilled and proactive Desktop Support & Network Engineer to join our dynamic IT team. In this role, you will be responsible for ensuring the seamless operation of our end-user computing environment, network infrastructure, and cloud-based systems. You will serve as the primary technical point of contact for resolving hardware,...

  • Desktop Support Technician

    2 weeks ago

    Bengaluru, Karnataka, India Gradus Engineers Full time

    Job Description "Desktop L1 Engineer (Field Support)"Designation: Desktop L1 Engineer (Field Support)Location: Bangalore – Kudlugate, 560068Experience: 1–3 yearsOffice Timing: Monday to Saturday – 9AM to 6PMSalary: ₹18,000 – ₹23,000 CTC (based on knowledge & experience)Allowances: Travel allowance (₹2.5/km petrol allowance or Bus Pass) +...