Guest Service Associate

4 days ago

Alleppey, Kerala, India Olivia Hospitality Full time ₹ 1,80,000 - ₹ 3,60,000 per year

Job Responsibilities of a GSA – Service DepartmentGuest Interaction & Service Delivery

  • Greet guests warmly and ensure a pleasant, attentive, and personalized service experience.
  • Take guest orders accurately and ensure timely delivery of food and beverages.
  • Assist guests with seating, menu guidance, and special requests.
  • Handle guest concerns politely and resolve issues or escalate when needed.

Operational Support

  • Set up, organize, and maintain service areas, dining spaces, or lounges as per standards.
  • Support service operations such as table setup, clearing, replenishment, or equipment handling.
  • Coordinate with kitchen, housekeeping, and other departments for smooth service flow.
  • Ensure adherence to hygiene, safety, and grooming standards.

Communication & Coordination

  • Maintain clear communication with team members and supervisors regarding guest needs.
  • Assist in managing reservations, seating plans, and service schedules.
  • Update logbooks, handover notes, and report service issues promptly.

Billing & Documentation

  • Generate bills, process payments, and balance transactions accurately.
  • Record guest consumption or service usage as per departmental SOPs.
  • Follow cash-handling and POS procedures strictly.

Guest Satisfaction & Quality Assurance

  • Anticipate guest needs and provide proactive assistance to enhance overall experience.
  • Ensure service standards, SOPs, and quality benchmarks are consistently met.
  • Collect guest feedback and communicate it for service improvement.

Team & Training Support

  • Assist new staff in understanding service procedures and standards (if required).
  • Participate in daily briefings, trainings, and performance review discussions.

Job Type: Full-time

Pay: ₹15, ₹20,000.00 per month

Benefits:

  • Health insurance
  • Provident Fund

Work Location: In person

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