Customer Service Manager for freight forwarding industry
1 week ago
We are hiring for Manager – Customer Service for freight forwarding industry
Industry: Freight Forwarding Mandatory
Location: Pune
Experience: 6 to 10 years
Salary range: 13 – 15 LPA
Manage 3–5 key customers and lead a back-office team of 3–5 people.Act as primary contact for shipment, documentation, and service queries.
Coordinate with internal teams and overseas agents for smooth operations.
Update customers on shipment status, handle complaints, and ensure timely resolution.
Oversee preparation/submission of documentation (SI, BL, invoices).
Maintain accurate records and share client feedback with sales.
Ensure adherence to service standards and support team training & development.
Sound knowledge of Air & sea export & import shipment.
Job Type: Full-time
Pay: ₹1,300, ₹1,500,000.00 per year
Work Location: In person
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