Customer Service Manager for freight forwarding industry

1 week ago


Pune, Maharashtra, India ALPHA GLOBAL LOGISTICS Full time ₹ 1,30,000 - ₹ 15,00,000 per year

We are hiring for Manager – Customer Service for freight forwarding industry

Industry: Freight Forwarding Mandatory

Location: Pune

Experience: 6 to 10 years

Salary range: 13 – 15 LPA

Manage 3–5 key customers and lead a back-office team of 3–5 people.
Act as primary contact for shipment, documentation, and service queries.
Coordinate with internal teams and overseas agents for smooth operations.
Update customers on shipment status, handle complaints, and ensure timely resolution.
Oversee preparation/submission of documentation (SI, BL, invoices).
Maintain accurate records and share client feedback with sales.
Ensure adherence to service standards and support team training & development.
Sound knowledge of Air & sea export & import shipment.

Job Type: Full-time

Pay: ₹1,300, ₹1,500,000.00 per year

Work Location: In person



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