Wakefit | Hiring For Assistant Manager-Returns

2 weeks ago

Bengaluru, Karnataka, India Wakefit Innovations Full time ₹ 9,00,000 - ₹ 12,00,000 per year

Description:

We are looking for a dynamic Assistant Manager Returns Operations to join our Central SCM team. The role will be responsible for driving the end-to-end returns process for Pan India Coordinating with major warehouses, ensuring smooth reverse logistics, cost efficiency, and enhanced customer experience. The ideal candidate will have strong operational acumen, problem-solving skills, and the ability to collaborate with multiple stakeholders including warehouses, logistics, customer experience, and category teams.

Key Responsibilities:

  • Returns Management

  • Oversee and streamline the entire returns operations for Pan India.

  • Define and monitor SOPs for reverse logistics, QC, and refurbishment/disposal of returned products.

  • Track and ensure timely resolution of return cases to enhance customer satisfaction.

  • Process & Compliance

  • Standardize returns processes across the network for efficiency and cost optimization.

  • Ensure adherence to company policies, quality checks, and audit compliance in returns handling.

  • Drive initiatives to minimize avoidable returns through root cause analysis and feedback loops.

  • Stakeholder Collaboration

  • Work closely with warehouse managers, logistics teams, and customer experience teams for smooth coordination.

  • Collaborate with category, quality, and finance teams for returns disposition (resale, refurbishment, scrap).

  • Act as central POC for escalations and issue resolution related to returns.

  • Data & Reporting

  • Track key metrics: return rates, TATs, cost per return, salvage recovery.

  • Generate MIS and analytics to identify trends, root causes, and opportunities for process improvement.
  • Recommend and implement automation/digitization in returns processes.

Qualifications & Skills:

  • Experience in returns/reverse logistics, or Central supply chain operations in Inventory Operations.
  • Strong knowledge of warehouse operations, logistics, and process design.
  • Proficiency in MS Excel, data, and reporting tools.
  • Strong problem-solving, stakeholder management, and communication skills.
  • Ability to work in a fast-paced, high-growth environment with cross-functional collaboration

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