Client Servicing Manager

Client Servicing Manager

Amex GBT is a place where colleagues find inspiration in travel as a force for good and – through their work – can make an impact on our industry. We're here to help our colleagues achieve success and offer an inclusive and collaborative culture where your voice is valued.

What You'll Do on a Typical Day

• Manage inbound call & email queries from clients to assist with their account related needs and concerns.
• Proactively speaking with clients to build relations, offering a consultative approach when handling our client travel programs, providing insight and recommendations to assist our clients achieve their objectives; whilst at the same time improving their value to AEGBT
• Handle any escalations from the client, working with the servicing and support teams to understand the issues, reporting back to the client and being part of a team that closes out the issue
• Ability to consult, analyze and assess client needs while supporting needs to improve profitability
• Engagement and/or management of client implementations and de-implementations
• Send updates and communications to client key contacts
• Conduct face to face and phone/internet based introductory presentations/travel forums and business reviews
• Keep SFDC and any other relevant database updated as required, and communicate with different business units, specifically Operations, Supplier Relations, Implementations & Sales to handle day-to-day servicing issues, as well as cross-promotional initiatives
• Consult clients on MI hierarchy/UDID/CAP Profile/GSI Overlay positions
• Handle ad-hoc report requests, implement, maintain, & amend PET and reports
• Responsible for ensuring preferred supplier programs are distributed and loaded correctly through PRDS
• Engage in activities overseen by the Client Management team or specific AEGBT project's as required by leader

What We're looking for:

• Knowledge and understanding of the Business Travel landscape
• Experience interacting with customers in a business to business environment is important
• Experience in handling client escalations
• Understanding of business travel products and technology solutions
• Understanding of business travel operational platforms and solutions is required
• Ability to work effectively both autonomously and collaboratively with a small team and individuals across all levels of the company is essential
• Proven ability to meet deadlines, deliver results and manage multiple tasks without compromising quality

Location

The #TeamGBT Experience

Work and life: Find your happy medium at Amex GBT.

• Flexible benefits are tailored to each country and start the day you do. These include health and welfare insurance plans, retirement programs, parental leave, adoption assistance, and wellbeing resources to support you and your immediate family.

• Travel perks: get a choice of deals each week from major travel providers on everything from flights to hotels to cruises and car rentals.

• Develop the skills you want when the time is right for you, with access to over 20,000 courses on our learning platform, leadership courses, and new job openings available to internal candidates first.

• We strive to champion Inclusion in every aspect of our business at Amex GBT. You can connect with colleagues through our global INclusion Groups, centered around common identities or initiatives, to discuss challenges, obstacles, achievements, and drive company awareness and action.

• And much more

All applicants will receive equal consideration for employment without regard to age, sex, gender (and characteristics related to sex and gender), pregnancy (and related medical conditions), race, color, citizenship, religion, disability, or any other class or characteristic protected by law.

Click Here for Additional Disclosures in Accordance with the LA County Fair Chance Ordinance.

Furthermore, we are committed to providing reasonable accommodation to qualified individuals with disabilities. Please let your recruiter know if you need an accommodation at any point during the hiring process. For details regarding how we protect your data, please consult the Amex GBT Recruitment Privacy Statement.

What if I don't meet every requirement? If you're passionate about our mission and believe you'd be a phenomenal addition to our team, don't worry about "checking every box;" please apply anyway. You may be exactly the person we're looking for