Tech Support Specialist

2 days ago

Sudama Nagar Indore Madhya Pradesh, India THE BASICS DIGITAL SOLUTIONS PVT. LTD Full time ₹ 2,64,000 per year

We are seeking a dedicated Tech Support to join our team. In this role, you will be responsible for providing exceptional support to our customers, addressing inquiries, resolving issues, and ensuring a positive customer experience. Your goal is to enhance customer satisfaction and loyalty through effective communication and problem-solving skills.

Key Responsibilities:

  • Serve as the primary point of contact for customers via phone, email, and live chat.
  • Respond to inquiries regarding products, services, and account issues promptly and professionally.
  • Troubleshoot and resolve customer issues effectively, documenting all interactions accurately.
  • Maintain a thorough understanding of our products and services to provide accurate information.
  • Follow up with customers to ensure their concerns are fully addressed.
  • Collaborate with team members and other departments to improve processes and enhance customer experience.

Job Type: Full-time

Pay: ₹15, ₹22,000.00 per month

Benefits:

  • Cell phone reimbursement
  • Provident Fund

Work Location: In person

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