Patient Counsellor
5 days ago
Job Summary:
We are looking for a Patient Counsellor who will be responsible for guiding patients through the loan and reimbursement process. The role involves ensuring a smooth and efficient experience for patients by coordinating with internal teams, insurance companies, and external partners.
Key Responsibilities:
- Counsel patients on the loan and reimbursement process in a clear and professional manner.
- Convert eligible leads into loan borrowers.
- Prepare and dispatch complete case documents to insurance companies.
- Coordinate with patients and CARE.FI teams to ensure smooth and timely case processing.
- Follow up with hospital teams and CARE.FI representatives for regular updates and quick resolutions.
- Maintain accurate records of counselling sessions and case progress.
- Ensure patient satisfaction by handling queries with empathy and professionalism.
Required Skills and Qualifications:
- Graduate/Postgraduate in any field (preferably in healthcare or related domain).
- Mandatory: Prior experience in health insurance and claim processing.
- Excellent communication and interpersonal skills.
- Strong customer service orientation and patience while dealing with patients.
- Ability to multitask and coordinate with multiple stakeholders.
- Good knowledge of MS Office and documentation handling.Role & responsibilities
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