Financial Counsellor

3 days ago

Hyderabad, Telangana, India Ankura Hospital for Women & Children AS Rao Nagar Full time ₹ 3,00,000 - ₹ 3,60,000 per year

Role & responsibilities :

  • Act as a one point contact to expectant mother. Liaise between consultant and expectant mother in scheduling trimester check up's, investigations and follow up till delivery admission & discharge.
  • Explain Birth Packages & Services (Value Added Services).
  • Responsible for providing financial estimates to the patient as per package & insurance tie ups.
  • Coordinating with the consultants on maternity & gynec package amounts.
  • Fortnightly meeting with marketing team to share EDD and gynec procedure data Counseling & follow up of non converted patients from OP to IP.
  • Tracking of leads - call center, walk in, scan leads, marketing leads, in house consultant leads.
  • Audit of follow up calls & updation in prescribed template/tracker on a daily basis.
  • Coordinate with fetal medicine PRE for scan lead updation.
  • Maintain weekly and monthly tracker of call enquiries.
  • Report conversion rates to unit admin on a weekly basis.
  • Root cause analysis for non conversion.
  • Actively participate & contribute to the meetings related to obg treatment packages.
  • Performs root cause analysis of each complaint & suggest solution in discussion with Manager & med director
  • Timely escalate any issue to the 9M Manager /Med director.
  • To escort patient on a facility tour Co ordinating with service providers for other value added services like yoga, baby shower, new born photo shoot, cake cutting and other mother and baby related activities.
  • Counsel & explain each detail to the patient related to treatment & financials along with acknowledgement of the same from patient
  • Coordinate with the patient on any planned events/Promotional activities - Yoga, physiotherapy & lactation.
  • Address any patient / Attendant, grievances, complaints & maintain tracker of the same.
  • Take regular feedback/ google reviews from each patient in a structured format & discuss with unit admin/9M manager Med director.
  • Coordinate with IP PRE for room readiness for customer to have facility visit.
  • To track & maintain record of all patient concerns & resolving the same.
  • Submit monthly report of VAS
  • To coordinate with Gynaec Patient as per the requirement from admission to discharge.

Preferred candidate profile

  • Minimum Qualifications: Graduate / MHM / MHA
  • Technical Qualifications Computer Knowledge.
  • Minimum - 3 to 6 years experience in Hospital as Financial Counsellor
  • Able to speak local language, English and Hindi
  • Preferred Female candidates
  • Work Location: Plot No.1-18, Ghatkesar Road Raghavendra Nagar Narapally, opp. to big bazaar, Uppal, Hyderabad, Telangana

Interested candidates can share your updated resume to

Job Types: Full-time, Permanent

Pay: ₹25, ₹30,000.00 per month

Benefits:

  • Health insurance
  • Paid sick time
  • Provident Fund

Work Location: In person

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