Genesys Support Engineer

2 days ago

Navi Mumbai, Maharashtra, India Conneqt Full time ₹ 6,00,000 - ₹ 12,00,000 per year

Responsibility

  • Provide first-level support for Genesys products, addressing technical issues raised by customers and internal teams.
  • Monitor and resolve incidents using ticketing systems, ensuring timely updates and communication with stakeholders.
  • Perform basic troubleshooting of Genesys applications, including configuration and performance issues.
  • Assist in the configuration, customization, and optimization of Genesys applications based on client requirements.
  • Maintain and update technical documentation, including knowledge base articles and user manuals.
  • Work closely with support teams to escalate complex issues and assist in problem resolution.
  • Communicate effectively with customers to understand their needs and provide solutions or guidance.
  • Participate in system upgrades, migrations, and implementations, ensuring minimal disruption to services.
  • Assist in training and onboarding new team members or customers as needed.

Qualifications

  • Bachelors degree in Computer Science, Information Technology, or a related field.
  • Understanding of Genesys products (e.g., Genesys Cloud, PureConnect).
  • Familiarity with telecommunication concepts and contact center operations.
  • Strong troubleshooting skills and attention to detail.
  • Excellent communication skills, both written and verbal.
  • Ability to work in a fast-paced environment and manage multiple priorities.

Preferred Skills

  • Experience with SQL or similar database technologies.
  • Knowledge of scripting languages (e.g., JavaScript).
  • Certifications in Genesys products or related technologies.

Job Location - Airoli, Navi Mumbai

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