After Sales Service Executive

2 weeks ago

Gurgaon, Haryana, India Bonhoeffer Machines Full time ₹ 2,00,000 - ₹ 6,00,000 per year

About the Role

We are looking for a detail-oriented and customer-focused After Sales Service Executive (Spanish

Speaking) to manage backend after-sales operations for our Spanish-speaking clients. The role involves

close coordination with the Supply Chain Management (SCM) team and ensuring accurate, timely service

support.

Key Responsibilities


• Handle after-sales service requests from our clients.


• Provide written and verbal communication in Spanish to address queries and concerns.


• Coordinate with the SCM team for invoice generation, follow-ups, and documentation.


• Maintain accurate records of service requests, escalations, and resolutions.


• Ensure timely and professional handling of customer issues.


• Collaborate with internal departments (finance, logistics, operations) for smooth service delivery.


• Support continuous improvement initiatives in after-sales processes.

Requirements


• Minimum 6 months of experience in after-sales service, customer support, or backend coordination.


• Fluency in Spanish (written and verbal) is mandatory.


• Strong coordination skills with cross-functional teams, especially SCM.


• Proficiency in MS Office (Excel, Word, Outlook).


• Strong organizational and multitasking abilities with attention to detail.


• Ability to work in afternoon/evening shift timings.

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