After Sales Service Executive
2 weeks ago
About the Role
We are looking for a detail-oriented and customer-focused After Sales Service Executive (Spanish
Speaking) to manage backend after-sales operations for our Spanish-speaking clients. The role involves
close coordination with the Supply Chain Management (SCM) team and ensuring accurate, timely service
support.
Key Responsibilities
• Handle after-sales service requests from our clients.
• Provide written and verbal communication in Spanish to address queries and concerns.
• Coordinate with the SCM team for invoice generation, follow-ups, and documentation.
• Maintain accurate records of service requests, escalations, and resolutions.
• Ensure timely and professional handling of customer issues.
• Collaborate with internal departments (finance, logistics, operations) for smooth service delivery.
• Support continuous improvement initiatives in after-sales processes.
Requirements
• Minimum 6 months of experience in after-sales service, customer support, or backend coordination.
• Fluency in Spanish (written and verbal) is mandatory.
• Strong coordination skills with cross-functional teams, especially SCM.
• Proficiency in MS Office (Excel, Word, Outlook).
• Strong organizational and multitasking abilities with attention to detail.
• Ability to work in afternoon/evening shift timings.
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