Student Relationship Officer

12 hours ago

Kollam, Kerala, India IPCS Global Full time ₹ 1,80,000 - ₹ 3,00,000 per year

Job Title: Student Relations Officer

Location: Kollam

Job Summary:

We are seeking a student-focused Student Relations Officer to ensure learners have a smooth and positive experience throughout their journey with us. In this role, you will be the bridge between students and the academic/operations teams, supporting learners from enrollment to course completion in a fast-paced EdTech environment.

Key Responsibilities:

  • Act as the primary point of contact for enrolled students, addressing queries and resolving concerns.
  • Guide students on course navigation, learning platforms, and digital tools.
  • Support students with scheduling, attendance, exams, and certification processes.
  • Monitor student engagement and proactively follow up to reduce dropouts.
  • Collect feedback to improve student experience and report insights to management.
  • Coordinate virtual and offline student engagement activities (orientation, workshops, webinars).
  • Maintain accurate student records in the CRM/LMS system.
  • Collaborate with academic and sales teams to improve retention and satisfaction.

Requirements:

  • Bachelor's degree (Education, Management, Psychology, or related field).
  • 1–3 years of experience in student relations, academic counseling, EdTech, or customer service.
  • Strong communication, empathy, and problem-solving skills.
  • Ability to handle student issues with patience and professionalism.
  • Familiarity with CRM/LMS tools and MS Office.
  • Proactive, organized, and able to multitask in a digital-first environment.

Contact:

Job Types: Full-time, Permanent

Pay: ₹15, ₹25,000.00 per month

Benefits:

  • Cell phone reimbursement
  • Internet reimbursement
  • Leave encashment

Work Location: In person

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