Services Engineer
2 weeks ago
We are seeking a skilled and customer-focused Service Engineer to handle technical support, troubleshooting, and maintenance of grid-connected solar inverters. The role involves resolving customer issues efficiently, providing on-call support, and managing service operations to ensure minimal downtime and customer satisfaction.
* Register and track customer complaints from end users and EPC partners.
* Perform first-level troubleshooting with customers/end users via phone.
* If resolved remotely →close complaint and update service log.
* If not resolved remotely → assign to local service partner for on-site resolution.
* If unresolved by local partner → arrange product pickup and service at regional/local service center.
* If still unresolved → Sent to Plant for diagnostics and repair, then return to end user.
* Support warranty claims, spare parts management, and replacement coordination.
* Diagnose and resolve technical faults both remotely and on-site.
* Ensure compliance with service protocols and escalation processes.
* Deliver technical training sessions to local service partners.
* Collaborate with R&D, Product Management, and Sales teams to resolve recurring or complex issues.
* Provide structured feedback to improve product reliability and customer satisfaction.
* Maintain accurate service reports, case logs, and service documentation.
* Ensure timely closure of support cases within defined Service Resolution Timelines (SLA).
Job Type: Full-time
Pay: ₹15, ₹30,000.00 per month
Benefits:
- Paid sick time
- Provident Fund
Willingness to travel:
- 50% (Preferred)
Work Location: In person
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