Service Engineer

Job Category Field Service Engineering Job Summary If you are a passionate Customer Service professional Emerson has an exciting role for you We are looking for a Service Engineer to work for our Pressure Management Business unit This role will aim to provide excellent customer experience through timely and accurate service solutions We value autonomy self-reliance fast movers a passion for robust and maintainable tests and above all a Customer Focus mindset In This Role Your Responsibilities Will Be Servicing all types of Regulators Breather valve flame arrestor Cryogenic Steam Product Control Valves Instruments as per customer requirement Serve current and future customer service requirements by establishing personal rapport with potential and actual customers and others in a position to understand service requirements Provides on-site service onshore offshore technical and engineering information by answering questions and requests Customers sites walk downs are required for our product Installed Base Mapping Customer maintenance schedule tracking Ensure all service jobs to be completed within customer requirements Customer Site Walk downs site surveys and site surveys for installing base mapping Knowledge of different type valves and instruments Traveling on-site to troubleshoot the issues Good Workmanship on time as client requirement Strive to support customers during emergency situations Providing a high level of customer service Supporting customers through technical and administrative activities Understanding customer needs and concerns Creating and submitting service reports timely as well as keeping a customer complaint support register Maintain current MRO sales accounts product spares and service and engage with clients on a regular basis to build and maintain positive relationships Who You Are You quickly and decisively act in constantly evolving unexpected situations You adjust communication content and style to meet the needs of diverse partners You always keep the end in sight puts in extra effort to meet deadlines You analyze multiple and diverse sources of information to define problems accurately before moving to solutions You observe situational and group dynamics and select best-fit approach For This Role You Will Need Experience in handling Regulators control valves Regulators Erection commissioning will be an added advantage Excellent verbal and written communication skills Ability to work well in a team environment High level of Integrity Trust Customer Focus Mindset Knowledge of Site Safety Practices Ensure Accountability Situational Adaptability Strong Problem-solving skills Effective change management skills Clear written and verbal communication skills Preferred Qualifications that Set You Apart Any Engineering Degree Diploma with 2-4 years Experience in Service Our Culture Commitment to You At Emerson we prioritize a workplace where every employee is valued respected and empowered to grow We foster an environment that encourages innovation collaboration and diverse perspectives-because we know that great ideas come from great teams Our commitment to ongoing career development and growing an inclusive culture ensures you have the support to thrive Whether through mentorship training or leadership opportunities we invest in your success so you can make a lasting impact We believe diverse teams working together are key to driving growth and delivering business results We recognize the importance of employee wellbeing We prioritize providing competitive benefits plans a variety of medical insurance plans Employee Assistance Program employee resource groups recognition and much more Our culture offers flexible time off plans including paid parental leave maternal and paternal vacation and holiday leave