Customer Care Executive

7 days ago

Power Colony Gurgaon DelhiNCR, India Shree Kameshwari Edutech Private Limited Full time ₹ 1,80,000 - ₹ 3,00,000 per year

Job Title:Customer Success & International Telecalling Executive

Company: Shree Kameshwari Edutech Pvt. Ltd.

Location: Regus, M3M Urbana, Sector 67, Gurugram (On-site)

Salary Range: ₹15,000 – ₹25,000 per month (based on experience and performance)

About the CompanyShree Kameshwari is a knowledge and consulting organization working in the fields of Occult, Spiritual and Conscious Living Sciences — including Astrology, Vastu, Tantra, and Mindfulness programs — under the guidance of Acharya (Dr.) Keshav Dutt Sharma.

We are building a new-age edutech and consulting ecosystem that blends ancient Indic wisdom with modern customer experience and learning design.

Role OverviewThe Customer Success & Telecalling Executive will connect with domestic and international clients, schedule consultations, ensure smooth coordination between clients and mentors, and maintain a high level of customer satisfaction through proactive communication.

  • Key ResponsibilitiesMake outbound and inbound calls to potential and existing clients.
  • Handle international appointments across multiple time zones (India, UK, US, UAE).
  • Share details about consultations, workshops, and learning programs.
  • Manage customer queries through phone, WhatsApp, and email.
  • Send reminders, confirmations, and follow-ups before sessions.
  • Maintain accurate records in CRM or Google Sheets.
  • Collect post-session feedback and maintain client relationship continuity.
  • Achieve weekly targets related to calls, appointments, and show-ups.
  • Candidate Requirements1–4 years of experience in telecalling, customer service, or inside sales.
  • Excellent English and Hindi communication skills (spoken & written).
  • Professional telephone etiquette and client handling skills.
  • Comfort with international calling and time-zone management.
  • Familiarity with Google Workspace, WhatsApp Business, and CRM tools.
  • Organized, reliable, and able to work with daily targets.
  • Preferred BackgroundExperience in edutech, wellness, astrology, Vastu, or consulting domains preferred.
  • Ability to craft short follow-up messages and maintain polite, structured communication.
  • Interest in spirituality, mindfulness, or holistic living (added advantage).
  • Compensation & GrowthFixed Salary: ₹15,000 – ₹25,000 per month
  • Performance Incentives: Based on appointment confirmations, conversions, and customer satisfaction
  • Growth Path: Team Lead / CRM Manager (based on performance)
  • Work Schedule6 Days a Week (Monday to Saturday)
  • 10:00 AM – 7:00 PM IST, with flexibility for international appointment windows

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