
Customer Care Executive
2 days ago
Bounce Gurugram is Hiring
Location: M3M Corner Walk Mall, Gurugram
Job Title: Customer Care Executive Birthday Party Sales
Shift: Day Rotational
Working Days: 6 Days
Reports To: Head Business Development
Position Summary:
We are seeking a dedicated and customer-focused Customer Care Executive with a specialization in Birthday Party Sales. The incumbent will be responsible for managing customer interactions, driving event sales, and ensuring seamless execution of birthday parties and group events. This role requires a blend of strong communication, sales acumen, and coordination skills.
Key Responsibilities:
- Handle customer enquiries through calls, emails, and walk-ins, ensuring prompt and professional responses.
- Actively generate and convert leads for birthday parties and group bookings.
- Maintain an updated database of leads, enquiries, and sales conversions.
- Drive customer engagement and build long-term relationships to encourage repeat business.
- Collaborate with internal departments (operations, events, F&B) to ensure successful event execution.
- Consistently achieve defined sales targets and contribute to revenue growth.
- Monitor customer feedback and provide inputs to enhance service quality.
Qualifications & Skills:
- Graduate/Undergraduate with 13 years of experience in customer service and/or sales (hospitality/events industry experience preferred).
- Excellent verbal and written communication skills.
- Strong interpersonal and negotiation abilities.
- Proficiency in MS Office and CRM tools.
- Ability to work in a day rotational shift and flexible to work on weekends/public holidays as per business requirements.
What We Offer:
- Competitive compensation with performance-based incentives.
- Opportunities for professional growth and career advancement.
- A dynamic and professional work environment.
Interested ones can share their resumes on or
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