L2 Support Engineer
23 hours ago
About the Role
We are looking for a dedicated and skilled L2 Support Engineer to join our growing team. The ideal candidate will be responsible for taking complete ownership of customer issues, ensuring timely resolution, and delivering an exceptional support experience.
Location: Bangalore
Experience: 2–4 Years
Shift Requirement: Willing to work in rotational shifts, including night shift (IST)
Responsibilities
Take full ownership of customer-reported issues and drive them to complete resolution.
Provide 24x7 support and actively participate in timely ticket resolution.
Research, troubleshoot, and identify effective solutions for customer issues.
Follow standard escalation procedures for unresolved issues to the appropriate internal teams.
Deliver prompt, clear, and accurate communication and feedback to customers.
Ensure proper documentation, tracking, and closure of all issues in the system.
Prepare accurate and timely reports as required by the team or management.
Adhere to defined SLAs based on issue severity and priority.
Requirements
2–4 years of experience working as an L2 Support Engineer or in a similar technical support role.
Strong analytical, troubleshooting, and problem-solving abilities.
Excellent client-facing skills and strong interpersonal communication.
Ability to prioritise tasks effectively based on urgency and importance.
Eagerness to learn and adapt to new tools, technologies, and processes.
Good working knowledge of SQL and Linux environments.
Strong critical thinking skills along with clear written and verbal communication.
Job Type: Full-time
Pay: ₹400, ₹700,000.00 per year
Benefits:
- Flexible schedule
- Food provided
- Health insurance
- Leave encashment
- Paid sick time
- Paid time off
- Provident Fund
Experience:
- L2 Support Engineer: 2 years (Required)
Location:
- Bangalore, Karnataka (Required)
Work Location: In person
-
L2 Support Engineer
2 weeks ago
Bengaluru, Karnataka, India Themesoft Inc. Full time ₹ 9,00,000 - ₹ 12,00,000 per yearGreetings from ThemesoftWe're looking for a highly skilledL2 Support Engineerto join our growing team.Location:Bangalore / HyderabadExperience:4–10 YearsType:Contract Role only** Notice Period: Immediate to 10 days joiners onlyTechnical Skills RequiredObject-Oriented Programming: Java / C++ / PythonUnix/Linux: Strong command-line and scripting...
-
L2 Support Engineer
23 hours ago
Bengaluru, Karnataka, India 24475bd0-0f5a-4821-829d-04a997dee67d Full time ₹ 5,00,000 - ₹ 15,00,000 per yearAbout the RoleWe are looking for a dedicated and skilled L2 Support Engineer to join our growing team. The ideal candidate will be responsible for taking complete ownership of customer issues, ensuring timely resolution, and delivering an exceptional support experience.Location: BangaloreExperience:2–4 YearsShift Requirement: Willing to work in...
-
L2 Server Support Engineer
2 weeks ago
Bengaluru, Karnataka, India TVS Electronics Full time ₹ 4,50,000 - ₹ 6,00,000 per yearJob Title: L2 Server Support EngineerExperience: 2 - 4 YearsLocation: BangaloreNote: Immediate Joiners are Preferred.Role Overview:We are looking for a skilled L2 Server Support Engineer with 2-4 years of experience in managing and troubleshooting Windows Server environments. The ideal candidate should be well-versed in VMware, O365, SharePoint, Teams...
-
L2 Engineer
2 weeks ago
Bengaluru, Karnataka, India MaimsD Technology Full time ₹ 15,00,000 - ₹ 25,00,000 per yearJob Description : Layer 2 (L2)/MAC Scheduler EngineerLocation : Bengaluru, IndiaExperience Range : 2 - 9 years We are seeking a skilled and dedicated Layer 2 (L2)/MAC Scheduler Engineer to join our development team in Bengaluru. This role is crucial for designing, implementing, and optimizing the core scheduling functionalities of our base station...
-
EUC/IT-Support Engineer- L2
7 days ago
Bengaluru, Karnataka, India Apna Full time ₹ 4,000 - ₹ 6,000 per yearAbout Apna )Founded in 2019, Apna is India's largest professional networking platform dedicated to helping India's burgeoning working class to unlock unique professional networking, and skilling opportunities. We're one of the fastest growing unicorns currently live in 60+ cities of 20+ states.Backed by marquee investors like Tiger Global, Lightspeed,...
-
L1 & L2 Support
2 weeks ago
Bengaluru, Karnataka, India Vimerse Infotech Full time ₹ 4,00,000 - ₹ 6,00,000 per yearJob Role:-L1 & L2 Support Location:-(Bangalore, Noida, Pune, Mumbai, Hyderabad) Exp:- 1-2 yrs Work Mode:- Remote Shift Timing:-6:30 PM to 3:30 PM Roles & Responsibility:- Mac, Windows Application Troubleshooting Remote - With good connectivity and power back-up and availability for calls Key Responsibilities:L1 Support:Provide first-line support for issues...
-
Desktop Support Engineer L2
1 week ago
Bengaluru, Karnataka, India Zones. Full time ₹ 12,00,000 - ₹ 36,00,000 per yearDescription Position at Zones LLC.Company Overview:When it comes to IT solution providers, there are a lot of choices. But when it comes to providers with innovative and differentiating end-to-end service offerings, there's really only one: Zones – First Choice for IT.TM Zones is a Global Solution Provider of end-to-end IT solutions with an unmatched...
-
WAN L2 Support Engineer – NOC
2 weeks ago
Bengaluru, Karnataka, India Screatives Software Services Private Limited Full time ₹ 5,00,000 - ₹ 12,00,000 per yearPosition: WAN L2 Support Engineer – NOCExperience: 3+ YearsLocation: BangaloreNotice Period: 30 DaysJob Type: FTEShifts: RotationalInterview Process: 2–3 rounds, which may be virtual or face-to-faceOverview: We are looking for an experienced WAN L2 Support Engineer to join our Network Operations Center (NOC) team. The ideal candidate will have hands-on...
-
System & security support engineer L2/L3
2 weeks ago
Bengaluru, Karnataka, India Ortseam Technologies Full time ₹ 15,00,000 - ₹ 25,00,000 per yearJob Title: System & security support engineer L2/L3Base Location: BangaloreWork Mode: RemoteExperience Required: 5+ YearsJob Summary: We are looking for a seasoned L2/L3 Systems/Support Engineer with a strong background in IT infrastructure support and cybersecurity operations. The ideal candidate should have hands-on experience in monitoring,...
-
L2 Support Engineer
19 hours ago
Bengaluru, Karnataka, India Aanseacore Full time ₹ 6,00,000 - ₹ 18,00,000 per yearJob DescriptionWe are seeking an experienced L2 Support Engineer specializing in Active Directory and Microsoft Entra ID (Azure AD) to join our Identity Services team. The role involves managing and supporting enterprise directory services, identity synchronization, certificate services, and security controls within a hybrid (on-prem + cloud) environment....