Service Desk Technician

1 day ago

Mumbai, Maharashtra, India Datamark, Inc. Full time ₹ 4,00,000 - ₹ 7,00,000 per year

Job Description  

Position Overview:

The Service Desk Technician is responsible for resolving IT tickets that have been submitted by users across the global organization.  Additionally, they take phone calls from users across all shifts from all sites globally as well as from users who may be outside of the sites.  The Service Desk Technician is responsible for providing all Tier 1 support to users and escalating as appropriate, any tickets that require Tier 3 level support.  This support includes systems, networks and various IT processes. 

Primary Responsibilities:

  • Monitors and processes user requests submitted to the IT ticketing system by following the IT Procedure Manual.  Completion and closure of all tickets processed and full documentation of the change in the IT ticketing system. 
  • Answers inbound phone calls from global users at the IT Service Desk across all shifts to include, opening a ticket on behalf of the user if one hasn't been opened, processing the request according to the IT Procedure Manual, ensuring the user is satisfied with the change and documenting the change in the IT ticketing system and closing the ticket. 
  • Provides 1st level technical support by gathering and documenting requests using IT support procedures.  Must maintain accurate documentation of requests and follow escalation procedures.
  • Troubleshoot workstations, peripherals and software in accordance with IT work instructions, standards, best practices and security requirements. 
  • Maintains/develops work instructions for support, maintenance, and installation of workstations
  • Ensures all software license tracking is accurate including keeping track of inventory of company system assets.  Ensures all DATAMARK systems have valid software licensing
  • Is actively involved in opportunities to learn new technologies and processes. 
  • Is actively involved in improving processes and procedures in order to improve IT efficiency within the organization
  • Provides end user training for applications, policies, and procedures that the IT department is responsible for
  • Reacts to change productively and handles other essential tasks as assigned by the IT Manager

Minimum Qualifications:

  • Education Requirements:
    • Minimum 3-year Degree / Diploma, Professional Degree Preferred
  • Field Experience:
    • At least 2 years of experience in the IT field

Requirements

· Must be able to document and communicate work instructions clearly

· Must demonstrate excellent English communication skills with minimal accent

· Ability to multitask with various high priority requests

· Good Working knowledge of:  Windows 7 and 10, Centralized antivirus systems, Microsoft Windows Systems Update Services, PC Hardware, Imaging Software, MS Office

· Knowledge of smart phones configuration and support preferred

· Capable of lifting 40 lbs. to help rack servers and move PCs

Candidate must be comfortable with rotational shifts incl. night and work from office (Thane)

  • Information Technology Help Desk Technician

    1 day ago

    Mumbai, Maharashtra, India Proservz Digitech Private Limited Full time ₹ 2,00,000 - ₹ 6,00,000 per year

    Company DescriptionProservz Digitech Private Limited has been a leading service provider for enterprise clients since 2010. We offer support for all IT products and deliver top-quality services to help maintain modern businesses. Our dedicated support team works 24/7 to assist and resolve issues promptly, ensuring smooth operations for our clients.Role...

  • Service Desk Coordinator

    6 days ago

    Mumbai, Maharashtra, India Pentagon System And Services Full time ₹ 2,00,000 - ₹ 6,00,000 per year

    Service Desk Executive (B-tech , BE please don't apply)General Shift timingLocation : SionRoles and ResponsibilitiesCoordinate with the desktop and Field engineers and align them, Support & guide Service Personnel on site doing installation, maintenance & serviceCreate and assign service tickets to appropriate technicians or teams for resolutionMonitor and...

  • Service Desk Coordinator

    5 days ago

    Mumbai, Maharashtra, India Pentagon System And Services Full time ₹ 2,00,000 - ₹ 6,00,000 per year

    Service Desk Executive (B-tech , BE please don't apply)General Shift timingLocation : AndheriRoles and ResponsibilitiesCoordinate field service activities, Support & guide Service Personnel on site doing installation, maintenance & serviceCreate and assign service tickets to appropriate technicians or teams for resolutionMonitor and respond to IT support...

  • Help Desk Tier II

    2 weeks ago

    Navi Mumbai, Maharashtra, India Mistry J2n Full time ₹ 2,00,000 - ₹ 6,00,000 per year

    Job Summary: The Help Desk Tier II technician is responsible for providing second-level support on a variety of complex technical issues, working with the Help Desk team and Managed Services Division, ensuring timely resolution of tickets..Health insurance

  • IT Service Desk

    2 weeks ago

    Mumbai, Maharashtra, India Neosoft Private Limited Full time ₹ 4,60,700 per year

    Service Desk -2 yrsLower parelJob Type: Full-timePay: ₹10, ₹38,225.39 per month

  • Service Technician

    2 weeks ago

    Mumbai, Maharashtra, India Zaker Trading LLC Full time ₹ 12,00,000 - ₹ 15,60,000 per year

    Job Title: Service Technician / EngineerJob Location: Dubai, UAEIndustry: Industrial Equipment / Welding SolutionsExperience: Minimum 2+ yearsJob Summary:We are seeking a dynamic and technically proficient Service Technician / Engineer who is responsible for providing quality customer service while ensuring that the customer's issues are resolved timely and...

  • Service Desk Engineer Manager

    1 day ago

    Mumbai, Maharashtra, India Cloud Counselage Full time ₹ 20,00,000 - ₹ 25,00,000 per year

    TO GET TIMELY UPDATES ON JOB OPENINGS, FEEL FREE TO JOIN OUR COMMUNITY @ (4L+ MEMBERS FROM 35+ COUNTRIES)  Job Overview:  As a Service Desk Manager, you will oversee the entire service desk team, ensuring efficient and timely resolution of IT issues across the organization. You will be responsible for managing service desk operations, driving...

  • Assembly Technician

    2 weeks ago

    Mumbai, Maharashtra, India Skydove hr Service Full time ₹ 4,00,000 - ₹ 6,00,000 per year

    Position: Assembly TechnicianLocation: Saudi ArabiaJob Purpose:To assemble mechanical and electrical components, systems, or machinery according to engineering drawings, work instructions, and quality standards. The Assembly Technician ensures accurate assembly, proper alignment, and reliable functioning of finished products.Key Responsibilities:Assemble...

  • Analyst - IT Service Desk

    6 days ago

    Mumbai, Maharashtra, India Travelex Full time ₹ 12,00,000 - ₹ 24,00,000 per year

    Service Desk – AnalystRole Dimensions:The objective of this position is to provide both proactive and reactive first-line technical support across all sectors of Travelex. This role involves collaborating closely with IT colleagues, partners, suppliers, and various business units to establish a centralized point of contact for logging, resolving, and...

  • Service Desk

    4 hours ago

    Mumbai, Maharashtra, India, Maharashtra Tata Consultancy Services Full time

    TCS Hiring for Service Desk Experience Range : 06 To 08 yearsJob Location : Mumbai, IndiaJOB DESCRIPTIONRequires exceptional verbal and written communication skills as well as strong customer service and interpersonal skills.Accountable to answer customer requests and assisting customer either by email/chat or over the phone.Should be flexible for voice...