Sr. Client Support Strategist

2 days ago

Mumbai, Maharashtra, India INK IN CAPS Full time ₹ 12,00,000 - ₹ 36,00,000 per year

We're looking for a highly motivated and experienced
Senior Client Support Strategist
to join our team. The ideal candidate will have a proven track record of managing and growing multiple client accounts, with a strong preference for candidates from an agency background. This role requires a blend of strategic thinking, relationship-building, and a keen eye for new business opportunities. You will be the primary point of contact for our key clients, ensuring their needs are met, while also actively seeking to expand our portfolio.

Key Responsibilities

Client Management & Retention:

  • Act as the lead point of contact for all matters specific to your portfolio of clients.
  • Build and maintain strong, long-lasting client relationships by understanding their business objectives and challenges.
  • Ensure the timely and successful delivery of our solutions according to client needs and objectives.
  • Develop and manage project timelines, deliverables, and budgets in collaboration with internal teams.
  • Forecast and track key account metrics, identifying opportunities for upselling and cross-selling.

Business Development:

  • Identify and cultivate new business opportunities to expand our client base.
  • Lead pitches and presentations to prospective clients, showcasing our agency's capabilities.
  • Negotiate contracts and close agreements to maximize profits.
  • Conduct market research to stay informed about industry trends, competitive landscapes, and potential clients.

Strategic Planning:

  • Collaborate with the creative, strategy, and project management teams to develop comprehensive plans that align with client goals.
  • Provide strategic guidance to clients on their campaigns and overall marketing efforts.
  • Develop and present quarterly business reviews to key clients.

Skills & Qualifications

  • Experience:
    A minimum of
    4+ years of experience
    in a client-facing role, with a strong emphasis on managing multiple accounts. An agency background is highly preferred.
  • Communication:
    Excellent verbal and written communication skills with the ability to articulate complex concepts clearly and persuasively.
  • Interpersonal Skills:
    A natural relationship-builder with a knack for empathy and understanding client needs.
  • Problem-Solving:
    Strong analytical and problem-solving abilities, capable of navigating challenging situations and providing effective solutions.
  • Negotiation:
    Proven negotiation skills with a history of successful contract closures.
  • Strategic Mindset:
    Ability to think strategically and develop long-term plans for both clients and the agency.
  • Education:
    A Bachelor's degree in Marketing, Business, Communications, or a related field.

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