
Infrastructure Support
14 hours ago
We are seeking results-driven Infrastructure Support & Helpdesk Analyst
As an IT Service Desk Analyst, you are the first point of contact for technical support within the organization. Your role is to provide timely and professional assistance to resolve IT-related issues, helping your colleagues and our customers stay productive and meet their objectives. You take pride in delivering excellent customer service, applying your technical expertise, and ensuring a reliable IT infrastructure. Whether handling first-level queries or escalating more complex challenges or performing maintenance activities, you are committed to maintaining a smooth and efficient IT environment.
The Infrastructure Support & Helpdesk role provides first-level technical support for end-user systems, applications, and network connectivity. Responsibilities include troubleshooting hardware and software issues, managing helpdesk tickets, configuring desktops and laptops, and supporting VPN and remote access setups. The role also involves monitoring system performance and escalating complex issues to higher-level support teams.
Candidates should have 02 years of experience in IT support or helpdesk roles, knowledge of Windows operating systems, Active Directory, and basic networking protocols. Familiarity with tools such as ServiceNow, SCCM, or Splunk is preferred. Certifications like ITIL Foundation, CompTIA A+, or Microsoft Certified: Modern Desktop Administrator Associate are advantageous.
Key responsibilities
Requirements
- Serve as the first point of contact for technical support via phone, email, or chat.
- Log and manage incidents, service requests, and queries in the ticketing system.
- Perform initial triage, diagnosis and troubleshooting for IT issues, including hardware, software, and network problems.
- Escalate unresolved issues to higher support levels or specialized teams as needed.
- Provide support for user account management, such as password resets and access requests.
- Ensure timely resolution of incidents in line with Service Level Agreements (SLAs).
- Maintain accurate documentation of incidents, resolutions, and troubleshooting steps.
- Contribute to the development and maintenance of the IT knowledge base.
- Deliver excellent customer service and build strong relationships with end-users.
- Monitor system performance and identify potential issues proactively.
- Collaborate with other IT teams to address complex or recurring problems.
- Participate in IT projects, such as system upgrades or deployments, when required.
- Conduct routine health checks of systems, applications, and networks to ensure optimal performance.
- Perform scheduled maintenance, such as software updates, patch installations, and backups.
- Monitor and manage system alerts to address potential issues before they escalate.
- Review and refine service desk documentation and processes regularly for efficiency and accuracy.
- Test business continuity measures, including disaster recovery plans, to ensure readiness.
- Collaborate with other IT team members to ensure timely resolution of issues and continuous improvement of service delivery.
- Participate in ongoing training and development to stay current with IT trends and technologies.
- Flexibility to work in a rotating shift pattern, including nights, weekends, and holidays.
Qualifications
- Minimum of 0-2 years of experience in IT support
- Experience in a service desk support role.
- Strong understanding of IT infrastructure, systems, and troubleshooting methodologies.
- Knowledge of ITIL frameworks and best practices
- Experience with service desk management tools (e.g., ServiceNow).
- Strong communication, interpersonal, and problem-solving abilities.
- Customer-focused mindset with a commitment to delivering high-quality support.
- Strategic thinking and decision-making.
- Ability to manage multiple priorities and meet deadlines.
- Adaptability to evolving technologies and processes.
- Strong analytical and reporting skills.
- Proficiency in Microsoft Office 365 Support.
- Knowledge of AWS and Azure fundamentals.
- Proficiency in Active Directory and Group Policy Support
- Technical proficiency in Windows Server and Linux (preferable) operating systems
Certifications (highly desirable)
- CompTIA A+, ITIL Foundation, or Microsoft certifications preferred
- ITIL v4 certification preferred
-
Infrastructure Support Engineer
4 days ago
Noida, Uttar Pradesh, India Infogain Full time ₹ 4,00,000 - ₹ 6,00,000 per yearROLES & RESPONSIBILITIESA role that involves providing technical support for IT infrastructure, including desktop/laptop preparation. This role requires experience with troubleshooting and resolving Hardware issues.Desktop managementPrinter Installation & configuration,Window Operating System Installation & configuration,Antivirus installation & management...
-
Infrastructure Support
1 week ago
Noida, Uttar Pradesh, India Version 1 Full time ₹ 40,00,000 - ₹ 80,00,000 per yearCompany DescriptionVersion 1 has celebrated over 29 years in Technology Services and continues to be trusted by global brands to deliver solutions that drive customer success. Version 1 has several strategic technology partners including Microsoft, AWS, Oracle, Red Hat, OutSystems and Snowflake. We're also an award-winning employer reflecting how employees...
-
Greater Noida, Uttar Pradesh, India Infogain Corporation Full time ₹ 9,00,000 - ₹ 12,00,000 per yearJob Description : Infrastructure Support Engineer (Associate) Location: Noida, IndiaPosted on: September 27, 2025Share onLinkedIn Twitter Facebook ROLES & RESPONSIBILITIES A role that involves providing technical support for IT infrastructure, including desktop/laptop preparation. This role requires experience with troubleshooting and resolving...
-
IT Infrastructure
6 days ago
Noida, Uttar Pradesh, India ACG Infotech Ltd. Full time ₹ 15,00,000 - ₹ 28,00,000 per yearJob Title: IT Infrastructure & Security AdministratorLocation: NoidaNotice Period: Immediate JoinerExperience: 1-2 years---*Role Overview*We are seeking a skilled IT Infrastructure & Security Administrator to take ownership of our *network infrastructure, on-premises servers, endpoint systems, and cloud instances, with a strong emphasis on **system security,...
-
It Infrastructure Analyst
1 week ago
Noida, Uttar Pradesh, India TDK Global It Solutions Full time ₹ 4,00,000 - ₹ 12,00,000 per yearResponsibilities:* Manage IT infrastructure using DevOps tools & automation* Ensure high availability, security & performance* Collaborate with dev teams on infrastructure needs* Provide technical support for all systems
-
Urgent: Service Support Infrastructure Expert
4 weeks ago
Noida, Uttar Pradesh, India Sopra Steria Full timeJob Description1. Manage calls, emails, chats, incidents, and alerts using the Service Now ticketing tool, ensuring all necessary details are recorded and issues are addressed promptly.2. Document all incidents, alerts, events, and problems using standard reporting methods.3. Quickly addressed and escalated issues as necessary.4. Utilize checklists to ensure...
-
Engineer Infrastructure
5 days ago
Noida, Uttar Pradesh, India Optimum Informatics Full time ₹ 80,000 - ₹ 12,00,000 per yearRole : Infrastructure Engineer -CloudLocation : NoidaJob Description :Infrastructure EngineerAt Optimum Info, we are continually innovating and developing a range of software solutions empowering the Network Development and Field Operations businesses at Automotive, Power Sports and Equipment industries. Our integrated suite of comprehensive solutions...
-
Infrastructure Technology Manager
12 hours ago
Noida, Uttar Pradesh, India Ameriprise Financial Full time ₹ 20,00,000 - ₹ 25,00,000 per yearThe Manager Operations of Core Infrastructure Services is responsible for overseeing 24*7 Operations of Core Infrastructure Services across on-premises data centers and multi-cloud environments.This role ensures the managing daily operations of infrastructure platforms that support Core Infrastructure ServicesKey ResponsibilitiesOversee day to day operations...
-
Technical Support
4 weeks ago
Noida, Uttar Pradesh, India SYSTRA Full timeIt has been more than 60 years since SYSTRA has garnered expertise that spans the entire spectrum of Mass Rapid Transit System SYSTRA India s valuable presence in India roots back to 1957 where SYSTRA worked on the electrification of Indian Railways Our technical excellence holistic approach and the tremendous talent provides a career that puts people...
-
Associate- IT Infrastructure
2 weeks ago
Noida, Uttar Pradesh, India Axtria Full timeJob DescriptionWorking in the IT Infrastructure and Operations Support team to support the Axtria development environment.Job Responsibilities- Ensuring smooth operations of IT hardware and software.- Training operations team to use software and hardware in a proper, effective manner.- IT Asset management, regular backups, and server management.- Quick...