Teammate - Customer Care Executive
7 days ago
Roles and Responsibilities
- Handle customer inquiries, resolve issues, and provide solutions in a timely and professional manner.
- Work on international non-voice processes such as email support, chat support, or blended process.
- Collaborate with team members to achieve daily targets and meet performance metrics.
- Maintain accurate records of customer interactions using CRM software.
Desired Candidate Profile
- 1-3 years of experience in an International BPO environment handling International Chat Processes or similar roles.
- Strong understanding of US process knowledge preferred but not mandatory.
- Excellent communication skills in English language with ability to work effectively in a fast-paced environment.
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