External Consultant – ServiceNow Developer
5 days ago
Job Title: External Consultant – ServiceNow Developer
Location:
Remote
Job Purpose
We are seeking a ServiceNow Developer
(4–5+ years) to join as an external consultant. The ideal candidate will bring strong technical expertise, functional knowledge, and the ability to work independently while delivering innovative, efficient, and scalable ServiceNow solutions.
Key Responsibilities
- Design, develop, and implement ServiceNow solutions aligned with business needs.
- Customize and configure
ITSM modules
, including Incident, Problem, Change, and Request Management. - Develop and maintain
advanced scripting
, workflows, business rules, and client/server scripts. - Build and manage
reporting dashboards
for tracking KPIs and performance metrics. - Lead and execute
integrations and web services
to connect ServiceNow with external systems. - Provide technical and functional support across ServiceNow modules.
- Contribute to projects in
HRSD, Facility Management, and SPM
(advantageous). - Ensure adherence to best practices, maintain documentation, and deliver high-quality code.
- Demonstrate
out-of-the-box thinking
to propose automation and process improvements.
Requirements
- 4–5+ years of ServiceNow development experience
. - Strong expertise in
ITSM
implementation and support. - Proficiency in
advanced scripting
(client scripts, business rules, UI policies, etc.). - Hands-on experience with
reporting dashboards, integrations, and web services
. - Functional understanding of ServiceNow processes and modules.
- Exposure to
HRSD, Facility Management, and SPM
is a plus. - Ability to work
autonomously, independently, and proactively
in problem-solving. - Strong analytical skills with innovative, solution-oriented thinking.
Certifications
- Mandatory:
- ServiceNow CSA (Certified System Administrator)
- ServiceNow
CIS-ITSM (Certified Implementation Specialist – ITSM) - Nice to have:
Additional ServiceNow or IT-related certifications.
-
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