Commercial Support Specialist

Impact you will make
As a Commercial Support Specialist, you will be a vital partner to a designated Commercial sales leader, delivering proactive administrative and operational support to improve team productivity, process adherence, and overall performance. You will help streamline internal operations, reinforce sales excellence, and ensure key initiatives stay on track. Your work will reduce administrative burden on the field and create space for sellers and CSMs to focus on customer outcomes and revenue generation.

You will also serve as a liaison between Sales Operations, Enablement, Business Intelligence, and your aligned sales leader—translating insights into action, supporting performance accountability, and ensuring the team is well-prepared for internal and external engagements.

What you will do

Sales Team Support & Meeting Coordination

• Attend all team meetings (and other meetings as assigned) with the sales leader and sellers, capturing key performance takeaways, tracking follow-up actions, and ensuring accountability for execution.
• Use Gong recordings to supplement note-taking when appropriate and to support efficiency in meeting documentation and follow-through.

Operational Administration & Calendar Management

• Maintain the Commercial org chart for your aligned team, updating it as needed for hiring, onboarding, offboarding, and reporting structure changes.
• Support hiring and onboarding activities for new team members by coordinating access, communications, and training schedules.
• Maintain a team-specific calendar that includes recurring internal events (e.g., Territory Reviews) and external events (e.g., industry conferences).
• Ensure all industry events are accurately reflected and communicated to the team in coordination with Marketing and Enablement.

Deal Support & Process Execution

• Assist with Deal Desk and Deal Review preparation, including documentation, scheduling, and tracking follow-ups or to-dos.
• Monitor whether these processes are occurring as intended and help the sales leader keep the team aligned with key deadlines.

Data Hygiene, Dashboard Monitoring & Performance Coaching

• Monitor dashboards and reports tied to data hygiene, CRM process adherence, and team KPIs.
• Partner with Business Intelligence Analysts as well as the Manager Commercial Insights and Process Optimization to identify actionable insights for the team and individual sellers.
• Present key findings and improvement opportunities at team meetings at least twice monthly.

Training & Enablement Support

• Track training progress and compliance for your assigned team, partnering with Enablement to ensure sellers complete required certifications and training modules on time.
• Flag noncompliance or delays and support the sales leader and head of Enablement in reinforcing timely completion.

What you will bring

• 4+ years of experience in a sales support or enablement role, preferably in Sales or Commercial Operations
• Knowledge of sales pipeline tools and techniques
• Intermediate to Advanced knowledge of
• Intermediate to Advanced knowledge of Microsoft tools – specifically Excel and PowerPoint
• Experience using MS Teams and Sharepoint
• Proactively identify recurring process bottlenecks, tool limitations, or inefficiencies that may be hindering seller productivity and recommend potential solutions to Commercial Support leadership
• Collect feedback from sellers and team members to inform improvements in workflows, documentation, or tooling
• Support planning and coordination of internal team meetings, offsites, and Marketing-sponsored webinars by handling scheduling, materials preparation, and logistics
• Partner with Commercial leaders and the Events or Marketing team to ensure alignment on goals and deliverables for team-facing events
• Assist with weekly pipeline audits by reviewing Salesforce opportunity data to flag aging, stalled, or incorrectly staged deals
• Provide the sales leader with timely insights from the Business Intelligence team and suggested follow-ups to improve forecasting accuracy and pipeline health
• Ability to quickly adapt and respond to the rapidly evolving Commercial team environment and sales landscape
• Highly organized with exceptional time and project management skills
• Strong acumen for being able to multi-task and successfully manage multiple projects and initiatives at the same time
• Extremely detail-oriented with a proactive approach to problem-solving with the ability to multitask across competing priorities
• Comfortable working in a fast-paced environment where structure and process are evolving
• Ability to build trust-based partnerships across cross-functional teams (Sales, Enablement, Business Intelligence, etc.)
• Above average Oral and written communication skills (English)
• Ability to work independently while keeping leadership informed and aligned
• Strong collaboration skills with the ability to easily work across teams and departments

What we would like to see

• Bachelor's degree in business, Marketing, or related field
• Experience working in a SaaS or healthcare software company
• Familiarity with common sales methodologies (e.g. Challenger, MEDDPIC, etc.)
• Working knowledge of Gong or similar sales call recording tool
• Familiarity with Seismic
• Understanding of CRM and data governance best practices

About FinThrive
FinThrive is advancing the healthcare economy.
For the most recent information on FinThrive's vision for healthcare revenue management visit

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Our Perks and Benefits
FinThrive is committed to continually enhancing the colleague experience by actively seeking new perks and benefits.

·       Professional development opportunities  

·       Term life, Accidental & Medical Insurance

·       Meal and Transport arrangements

FinThrive's Core Values and Expectations

·    Demonstrate integrity and ethics in day-to-day tasks and decision-making, adhere to FinThrive's core values of being Customer-Centric, Agile, Reliable, and Engaged, operate effectively in the FinThrive environment and the environment of the workgroup, maintain a focus on self-development and seek out continuous feedback and learning opportunities

·    Support FinThrive's Compliance Program by adhering to policies and procedures about HIPAA, GLBA, FCRA, and other laws applicable to FinThrive's business practices; this includes becoming familiar with FinThrive's Code of Ethics, attending training as required, notifying management or FinThrive's Helpline when there is a compliance concern or incident, HIPAA-compliant handling of patient information, and demonstrable awareness of confidentiality obligations.
 

FinThrive is an Equal Opportunity Employer and ensures its employment decisions comply with principles embodied in Title VII, the Age Discrimination in Employment Act, the Rehabilitation Act of 1973, the Vietnam Veterans Readjustment Assistance Act of 1974, Executive Order 11246, Revised Order Number 4, and applicable state regulations.

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