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Customer Support Executive

2 weeks ago

Ahmedabad, Gujarat, India Escad Engineering Full time ₹ 4,00,000 - ₹ 8,00,000 per year

Key Responsibilities

- Respond to customer queries via tickets and chat, closing tickets with proper and timely follow-ups.
- Work on contributing to the enhancement of customer satisfaction by implementing strategies and initiatives aimed at improving the CSAT (Customer Satisfaction) score.
- Meet SLAs for all raised tickets, create a knowledge base for recurring issues, promptly report technical issues to relevant teams, and maintain high-quality responses for each handled ticket.
- Requirements
- Bachelor of Engineering (preferred IT-CE background).
- 02 years of prior experience in customer support service.
- Good written and oral communication skills.
- Excellent customer handling skills.
- Experience with ticketing tools like Freshdesk, Zendesk.
- Corporate emailing and documentation knowledge.
- Knowledge of Excel, Word, and PowerPoint.
- Experience in creating FAQs and building a knowledge base.