Service Staff" Hotel Industry"

1 week ago

Delhi, Delhi, India Shanti Mohan School Full time

Job Summary

The Service Staff is responsible for delivering high-quality customer service to hotel guests, ensuring a pleasant dining or service experience. This role includes greeting guests, taking orders, serving food and beverages, maintaining cleanliness, and supporting daily operations in accordance with hotel standards.

Key ResponsibilitiesGuest Service

  • Greet guests warmly and ensure a welcoming atmosphere.
  • Assist guests with seating, menu selections, and special requests.
  • Provide prompt and courteous service throughout the dining experience.
  • Handle guest inquiries and resolve complaints professionally.

Food & Beverage Operations

  • Take accurate food and beverage orders and relay them to the kitchen/bar.
  • Serve meals and drinks according to hotel standards.
  • Ensure tables, cutlery, and service areas are properly set and maintained.
  • Clear tables and manage table turnover efficiently.

Operational Support

  • Assist with restaurant setup and closing duties.
  • Refill water, replenish condiments, and reset tables.
  • Maintain cleanliness and hygiene of dining areas, service stations, and equipment.
  • Follow safety, sanitation, and hygiene protocols.

Team Collaboration

  • Work closely with kitchen staff, supervisors, and colleagues to ensure smooth operations.
  • Attend team briefings and training sessions as required.
  • Support other hotel departments when needed.

Qualifications & Requirements

  • Diploma in hospitality or equivalent.
  • Previous experience in hospitality or food service is an advantage.
  • Good communication and interpersonal skills.
  • Ability to work in a fast-paced environment.
  • Professional appearance and customer-oriented attitude.
  • Willingness to work flexible hours, including weekends and holidays.

Key Competencies

  • Customer service excellence
  • Teamwork and collaboration
  • Attention to detail
  • Time management
  • Problem-solving
  • Multitasking

Job Types: Full-time, Permanent, Fresher

Pay: ₹10, ₹20,000.00 per month

Work Location: In person

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