Operations Customer Expert I

3 days ago

Gurgaon, Haryana, India Teleperformance (TP) Full time ₹ 5,00,000 - ₹ 15,00,000 per year

We are looking for a skilled Operations Customer Expert I to join our team in Bengaluru. The ideal candidate will have 3 to 8 years of experience and be responsible for providing exceptional customer support and driving business growth.

Roles and Responsibility

  • Troubleshoot and resolve complex customer issues through various channels.
  • Develop and implement effective content strategies to improve channel performance.
  • Collaborate with cross-functional teams to achieve business objectives.
  • Provide personalized support to customers, addressing their needs and concerns.
  • Analyze customer data to identify trends and areas for improvement.
  • Create engaging content to enhance customer experience and loyalty.

Job Requirements

  • Bachelor's degree in any field; relevant certifications are an asset.
  • Proven experience in B2B sales or account management, preferably in digital marketing or social media.
  • Excellent verbal and written communication skills, with the ability to pitch and propose effectively.
  • Strong analytical and problem-solving skills, with attention to detail and the ability to work under pressure.
  • Ability to work in a fast-paced environment, prioritizing tasks and managing multiple projects.
  • Client-focused approach, with a keen interest in customer interaction and ownership of business goals.
  • Passionate about social media.
  • A team player with the ability to work in a fast-paced and constantly evolving environment.
  • Hands-on experience with video content creation and editing, including third-party tools like video editors and encoders.
  • Strong analytical skills.

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