Senior Manager Operations
11 hours ago
Expert Staffing Solutions is a leading staffing and recruiting company in the industry. We specialize in providing comprehensive solutions to our clients, helping them find the right talent for their organizations. With our extensive network and deep industry knowledge, we strive to deliver outstanding results and exceed expectations.
Role and Responsibilities
We are currently seeking a Senior Manager Operations with a strong background in the US Process. In this role, you will be responsible for overseeing and managing the operations of our US-based projects. Your key responsibilities will include:
- Leading and supervising a team of managers and associates to ensure smooth and efficient operations
- Developing and implementing strategies to optimize productivity and performance
- Monitoring and analyzing operational performance metrics to identify areas for improvement
- Collaborating with clients to understand their business needs and providing tailor-made solutions
- Managing client relationships and ensuring client satisfaction
To be considered for this role, you must possess the following qualifications:
- A minimum of 12 years of experience in the international BPO industry
- A minimum of 2-3 years of experience in a managerial position
- Strong leadership and team management abilities
- Excellent communication and interpersonal skills
- Proven track record of delivering results in a fast-paced and dynamic environment
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