Client Operations Manager

1 week ago

Mumbai Maharashtra India LogiNext Full time ₹ 15,00,000 - ₹ 25,00,000 per year

LogiNext is looking for an experienced and dedicated client operations professional to become a part of our fast growing team. A tech enthusiast that you are, you will be passionate about conveying platform value to our clients while supporting enterprise implementations. With a deep understanding of enterprise SaaS platform, you will offer solutions where LogiNext products can be put to best use helping clients achieve visionary objectives.

You should be a reliable technical advisor to clients and overcome complicated implementation challenges. You will lead the technology operations throughout the client's journey with LogiNext and deliver ideas and solutions to clients to enhance their customer's experience. You should have an intense desire to set the vision transforming business goals into exciting and actionable propositions.

Responsibilities

  • Ensuring smooth implementation, execution of projects and immediate support to users of product
  • Training clients about all the features of the product to ensure the maximum utility and value add with timely ticket resolution and adhering to SLA Compliance
  • Collaborating with various clients on a daily, weekly and monthly basis to resolve their queries in terms of all aspects of the product 
  • Maintaining the data sanctity on CRM and keeping all the stakeholders updated
  • Single-handed responsibility of NPS, product adoption, change management and certification of users
  • Communicating relevant business information, providing structured feedback to senior management and making product suggestions internally
  • Monitoring service levels and acting as a point of contact for all complex problems, resolving the on-ground issues effectively and efficiently

Requirements

  • Bachelor's or Master's Degree in Computer Science, Information Technology, Business Management, Statistics or related field 
  • 4 to 6 years of experience in client operations with working knowledge of enterprise SaaS products
  • Expert in using cloud softwares such as Google Analytics, Ticketing Management. CRM and system integration softwares (Postman) and API standards
  • Hands on experience with MS Office (especially PowerPoint, Word and Excel)
  • Flexible and fast adaptive nature with a positive approach towards completion of assigned task with an ability to meet aggressive deadlines and work under continual pressure
  • Excellent written and verbal communication skills and the ability to persuade, influence, negotiate and make formal presentations in meetings and training environments
  • Be a problem solver at heart, willing to take up any task with a genuine interest in learning by doing
  • Confident and dynamic personality which can bring fun to the team, and sense of humour, is a plus
  • Willingness to travel around 100% of the time within the city and between cities

  • Client Operations Associate

    1 week ago

    Mumbai, Maharashtra, India LogiNext Full time ₹ 5,00,000 - ₹ 15,00,000 per year

    LogiNext is a cloud-based logistics and field service optimization company with core expertise in automated delivery scheduling, route optimization, live tracking of resources, and delivery validation. Using advanced machine learning algorithms, LogiNext enables its clients with omnichannel capabilities creating a seamless delivery experience for all the...

  • Operations & Client Liaison Manager

    6 days ago

    India Altossa Projects LLP Full time

    Company Description We suggest you enter details here. Role Description This is a full-time, on-site role for an Operations & Client Liaison Manager, located in Hyderabad. In this role, the Operations & Client Liaison Manager will oversee daily operational processes, streamline workflows, and coordinate with internal teams to ensure the smooth execution of...

  • Client Delivery Intern

    2 weeks ago

    Lower Parel, Mumbai, Maharashtra, India Great Manager Institute Full time

    Support the GPMS team by **collecting structured feedback** from CEOs at defined touchpoints. - Maintain accurate and up-to-date records of all feedback received. - Share key insights and feedback summaries with the core team for continuous improvement. - Ensure a **professional and timely approach** to all CEO interactions. - Coordinate with the GPMS team...

  • Client Facing BM/AM/CSM

    3 weeks ago

    India Stealth Manager - White Label Agency Full time

    We are looking for a strategic professional with a strong relationship-driven profile and proven experience managing accounts within the Amazon ecosystem (FBA, FBM, DSP, Seller Central, Vendor Central). This position is ideal for professionals working as Brand Managers, Account Managers, or Client Success Managers, who can connect data, performance, and...

  • Client Facing BM/AM/CSM

    3 weeks ago

    india, IN Stealth Manager - White Label Agency Full time

    We are looking for a strategic professional with a strong relationship-driven profile and proven experience managing accounts within the Amazon ecosystem (FBA, FBM, DSP, Seller Central, Vendor Central). This position is ideal for professionals working as Brand Managers, Account Managers, or Client Success Managers, who can connect data, performance, and...

  • Client Servicing and Operations

    2 weeks ago

    Mumbai, Maharashtra, India Winsmart Jobs Full time

    **About the Role**: **Key Responsibilities**: - Act as the primary point of contact for clients, ensuring timely communication and seamless service. - Build and nurture long-term relationships with clients by understanding their requirements and delivering on expectations. - Plan, organize, and execute events, ensuring they meet client objectives and...

  • Client Operations Associate

    1 week ago

    Mumbai, Maharashtra, India LoginextSolutions Full time

    LogiNext is a cloud-based logistics and field service optimization company with core expertise in automated delivery scheduling, route optimization, live tracking of resources, and delivery validation. Using advanced machine learning algorithms, LogiNext enables its clients with omnichannel capabilities creating a seamless delivery experience for all the...

  • Sr Manager- Mutual Fund PMS Operations

    4 weeks ago

    Mumbai, Maharashtra, India, Maharashtra Client of Talent Leads HR Solutions Pvt Ltd Full time

    POSITION:Senior Manager/ AVP - PMS OperationsReports to (Position):Vice President - PMS OperationsEducation BackgroundPost Graduate, GraduatePrincipal Accountabilities: PMS Domestic Operation:Fund Accounting – PMS Operations viz. Subscription, Redemption & Trade SettlementAccounting of Corporate Action viz. Dividend, Bonus, RightsBank Reconciliation /...

  • Only 24h Left! Client Facing BM/AM/CSM

    4 weeks ago

    India Stealth Manager - White Label Agency Full time

    We are looking for a strategic professional with a strong relationship-driven profile and proven experience managing accounts within the Amazon ecosystem (FBA, FBM, DSP, Seller Central, Vendor Central). This position is ideal for professionals working as Brand Managers, Account Managers, or Client Success Managers, who can connect data, performance, and...

  • Operations & Client Coordinator

    1 week ago

    India Vishnu HR Solution Full time

    Job Overview: - A We're looking for a responsible and detail-oriented individual to join the 16th Street Patisserie team. The role involves managing daily operations, handling client communication, maintaining stock and accounts records, and ensuring smooth- coordination between the kitchen and clients.- Key Responsibilities: - Order Management: - Handle...