Customer Service Executive

5 days ago

Delhi NCR, India Shining Stars Institution & travels Full time ₹ 2,00,000 - ₹ 6,00,000 per year

Hi Job Seekers,

We are looking for a dynamic and enthusiastic Customer Service Representative to join our team. As a customer service representative, you'll be the first point of contact for our customers resolving queries in a timely and professional manner.

Location- Delhi NCR

Salary - Upto 4 LPA

Role & responsibilities :

  • Serve as the primary point of contact for customers: answering inbound calls, emails, chat-messages, etc., in clear, fluent English.
  • Understand customer queries/complaints, provide timely and accurate information or solutions.
  • Escalate complex issues to appropriate teams or supervisors when required.
  • Maintain a high level of professionalism, empathy and patience during interactions ensuring a positive customer experience.
  • Update and maintain records of customer interactions, transactions, comments, complaints and actions taken.
  • Follow prescribed scripts, guidelines, standard operating procedures (SOPs) and quality standards.
  • Assist in processing orders, returns, refunds, or service requests, as applicable.
  • Collaborate with other internal departments (sales, technical support, logistics, etc.) to resolve customer issues.
  • Provide feedback to the team/management on recurring issues, customer trends, suggestions for process improvements.
  • Handling non-voice channels (chat/email) apart from voice.
  • Supporting international or domestic customers (may involve shift work).
  • Monitoring customer feedback and helping with customer satisfaction surveys.

Key skills :

  • Graduate (any discipline)
  • 0-4 years of experience in customer service / call centre / BPO .
  • Excellent English (spoken & written).
  • Good listening skills, empathy, patience.
  • Strong problem-solving and decision-making ability.
  • Ability to multitask (handle calls + update system + follow up).
  • Basic computer/systems knowledge
  • Team-player attitude, willing to learn and adapt.
  • Ability to work shifts if required (especially voice & international support).
  • Positive, customer-first mindset.

Preferred candidate profile -Any Grad Candidate with minimum 1 years of Experience can apply.

English communication should be fluent.

The candidate must have experience letter.

For any assistance, feel free to connect Pragya).

Best Regards,

Pragya

HR Executive

ShiningstarsITPL

Customersupport#CustomerServiceRepresentative#Delhi#CustomerCare#ICSE#VoiceProcess#DomesticBPO#BPO#Voice#Graduate#Inbound#InboundProcess

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