Customer Service Executive

1 week ago


Delhi Mumbai NCR Pune, India Tata Capital Full time ₹ 4,00,000 - ₹ 8,00,000 per year

About The Role  

Role DescriptionCustomer Service Executive  Title:  Customer Service Executive Level Executive Reports to:  Sales Manager Section:  Sales Vehicle Finance Department:  Sales Job Purpose:  Customer Service Executive are responsible for managing expectations and developing business solutions for their organizations. They are in charge of creating effective business plans to generate more revenue, increase brand loyalty and improve customer satisfaction

Key Accountabilities: 

Lead Generation 

- Generates lead for deals through interactions with DSE or through channel partners/open market

Customer Relationship Management 

- End to end customer relationship management including explaining product offerings and resolving sales queries
- Cross-selling product offerings to customers
- Educates customer with information to build their understanding of issues and capabilities
- Goes beyond their day to day work to assist customers in a positive manner

Dealer Relationship Management 

- Maintaining relationship with assigned dealer

Deal Processing 

- Collecting all pre-sanction and post sanction documents and performing accurate data entries (RSPM, SAGE etc)
- Internal Stakeholder Management
- Interact with operations and credit team in order to ensure smooth processing of loan applications

KPIs 

- Units Disbursed
- 1st EMI Resolution
- RC Collection
Qualification:  Any Graduate Experience 0-2 years work experience only in Vehicle Sales

Skills & Competencies 

Functional Competencies 

- Communication Skill
- Negotiation Skill
- Market/Industry Knowledge
- Analytical Skill
- Product Knowledge

Behavioural Competencies 

- Execution Excellence
- Customer Centricity

Hiring Parameters: 

- Should be comfortable to move in the market
- Should have learning attitude
- Should have bike and license
- Should have good knowledge of RTO
- Should have product knowledge

Location - Mumbai,Delhi / NCR,Pune,Bangalore,Hyderabad,Chennai


  • Field Sales Executive

    2 weeks ago


    Delhi, Mumbai, NCR, Pune, India Executive Search Full time ₹ 3,00,000 - ₹ 6,00,000 per year

    Field Sales Executive (Broadband/Internet/Telecom)We are looking for a dynamic and motivated Sales Executive to join our team. The candidate will be responsible for driving broadband sales, acquiring new customers, and ensuring customer satisfaction. Candidates with prior B2C sales experience in telecom, broadband, or related industries will be preferred.Key...


  • Delhi, Mumbai, NCR, Pune, India Tata Capital Full time ₹ 6,00,000 - ₹ 12,00,000 per year

    Role Description: Customer Service ExecutiveTitle: Customer Service ExecutiveLevel: ExecutiveReports to: Sales ManagerSection: Sales Vehicle FinanceDepartment: SalesJob Purpose: Customer Service Executive are responsible for managing expectations and developing business solutions for their organizations. They are in charge of creating effective business...


  • Mumbai, India Executive Hunters Full time

    **(1)Customer Service Executive FRESHERS** - Salary budget - Rs 10000-15000 per month - Location - Mumbai, Mumbai - Working days - 5 - Work from office - yes - Work from home - No. **Customer Service Responsibilities list**: Manage incoming phone calls/ Whats app queries from various customers. Generate sales leads Identify and assess customers’ needs to...


  • Delhi, Mumbai, NCR, Pune, India Tata Capital Full time ₹ 8,00,000 - ₹ 12,00,000 per year

    Key Objective of the Job:A Customer service executive who effectively manage DSE interactions, channel partners and the open market. CSEs responsibilities also include to collaborate with internal stakeholders, including operations & credit teams to ensure efficient loan application processing.Key Deliverables:Lead GenerationGenerate leads for ILSCV deals...


  • Delhi, Mumbai, NCR, Pune, India Tata Capital Full time ₹ 5,00,000 - ₹ 10,00,000 per year

    Key Objective of the Job:A Customer service executive who effectively manage DSE interactions, channel partners and the open market. CSEs responsibilities also include to collaborate with internal stakeholders, including operations & credit teams to ensure efficient loan application processing.Key Deliverables:Lead GenerationGenerate leads for ILSCV deals...

  • Sales Executive

    2 weeks ago


    Delhi, Mumbai, NCR, Pune, India Executive Search Full time ₹ 6,00,000 - ₹ 12,00,000 per year

    Role & responsibilitiesIdentify and generate new customer leads for broadband connections (residential & commercial).Conduct door-to-door sales, field visits, and community engagement activities to promote services.Explain product features, plans, and pricing to prospective customers.Achieve monthly/quarterly sales targets assigned by the company.Maintain...


  • Delhi, Mumbai, NCR, Pune, India Tata Capital Full time ₹ 6,00,000 - ₹ 12,00,000 per year

    Customer Service Executive - Sales - NCV Finance Other OEM - Motor FinanceMajor Deliverables:Generate leads & business from assigned dealership as well as the open marketMaintain a healthy relationship with Dealers for sales objective.Ensuring Post Disbursal Documents (PDD) updationRC, First EMI & Non starter collection & its updation to maintain the...

  • Customer Service

    2 days ago


    Mumbai, India Tech Mahindra business service Full time

    **Customer Support Executive Responsibilities**: - Managing a team of representatives offering customer support. - Overseeing the customer service process. - Resolving customer complaints brought to your attention. - Creating policies and procedures. - Planning the training and standardization of service delivery. - Selecting and hiring new staff. -...

  • Customer Service

    7 days ago


    Delhi, Mumbai, NCR, Pune, India Tata Capital Full time ₹ 6,00,000 - ₹ 12,00,000 per year

    About The Role   Key Objective of the Job:  Achieving business targets as laid down by acquiring new client relationships through the multiple Digital journeys. Proactively understanding customer needs and cross- selling multiple products as per the requirements Should adhere to all policies and guidelines for updating leads as well as closures along...


  • Delhi, Mumbai, NCR, Pune, India Tata Capital Full time ₹ 6,00,000 - ₹ 12,00,000 per year

    About The Role   To ensure the achievement of disbursement targets of retail loan product with minimum delinquency. Identify target areas for prospective business- Pre-screen customer segments as per the organization norms Ensure the number of log in along with disbursement Sanction ratio target achievement Ensure high customer satisfaction level by...