Customer Service Executive
3 days ago
About the Role:We are looking for a dynamic and motivated Customer Service Executive to support our growing user base across our spiritual wellness brands – Astro Sadhguru Mantra and Dharmic Manifestation. The role involves direct communication with customers and leads from consultations, webinars, and events. This is a high-energy role requiring both communication and coordination skills.
Key Responsibilities:● Engage with leads and customers via WhatsApp, calls, and emails
● Share consultation, pooja, and event details with prospects
● Follow up for bookings and conversions
● Handle basic invoicing, payments, and transaction coordination
● Manage and moderate WhatsApp communities
● Handle customer queries and nurture relationships to drive trust and retention
● Guide customers on post-sale upgrades, add-on services, and offers
● Maintain records of customer interactions, feedback, and follow-up needs
● Collaborate with marketing and operations for seamless customer experience
Who Can Apply:● Freshers are welcome; experience in customer support is a plus
● Fluent in Hindi and English – both written and spoken
● Comfortable with WhatsApp Business, Google Sheets, basic email communication
● Good interpersonal and listening skills
● Interest in astrology/spirituality is a plus but not mandatory
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