
Support Engineer
2 weeks ago
Group Company: Quick Heal Technologies Ltd Designation: Support Engineer Office Location: Thube Park Pune Years of experience: to Salary Range: INR to (Annual Position description: To assist customers/partners for Seqrite-Enterprise security products for Configuration, Deployment, Feature understanding, upgradation and issue resolution. This team acts as Frontline team to answer customer/Partners queries on Toll free, chat and e mail cases at TSC and to answer direct calls or on-site schedule at Branches. Provide world class customer experience while working with customers/partners, ensure resolution to their queries or escalation to the next level if not Resolved Primary Responsibilities:
- Maintain monthly self productivity score of more than 85% considering daily cases/calls/Chats/E-mail/remotes cases, SR Activities handled/closed, Knowledge sharing/upgradation activities, Participatio
- Maintain monthly self Technical Quality Score of more than 80% ( Call/E-mail/Remote/Bug)
- Maintain monthly Self Soft Skill Quality Score of more than 80% (Call/E-mail/remote/Bug)
- Maintain monthly Self Technical Test Score of more than 80%
- Maintain monthly self CSat Score of 75% or more with at least 10% Conversion Ratio
- Maintain monthly self FDR Score of more than 90%( Cases closed within 24 Hrs)
- Maintain Average Call Handling time < 11 Min for EPS and
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It Support Engineer
2 weeks ago
Pune, Maharashtra, India Ajeenkya Dy Patil University Full time ₹ 15,00,000 - ₹ 28,00,000 per yearSkills Needed for Desktop Support EngineersIn order to handle such a wide variety of critical responsibilities - providing tech support, troubleshooting complex issues, configuring systems, training users, and managing inventory - desktop support engineers need a diverse set of technical and interpersonal skills.Technical SkillsOperating Systems: Extensive...
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Support Engineer
1 day ago
Pune, Maharashtra, India GEETHA TECHNOLOGY SOLUTIONS PRIVATE LIMITED Full time ₹ 9,00,000 - ₹ 12,00,000 per yearWe are seeking a dedicated and proactive Support Engineer with 24 years of relevant experience in IT administration or system support. The ideal candidate will have strong technical expertise in managing Windows and Linux systems, along with hands-on experience in networks and cloud technologies. This role requires ensuring smooth day-to-day IT operations,...
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Support Engineer
3 days ago
Pune, Maharashtra, India Velotio Technologies Full timeVelotio Technologies is a product engineering company working with innovative startups and enterprises. We are a certified Great Place to Work and recognized as one of the best companies to work for in India. We have provided full-stack product development for 110+ startups across the globe building products in the cloud-native, data engineering, B2B SaaS,...
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Customer Support Engineer
2 weeks ago
Pune, Maharashtra, India Pratiti Technologies Full time ₹ 5,00,000 - ₹ 10,00,000 per yearJob Title : Customer Support Engineer/ OPS EngineerRole description :-Customer Support Engineer/ OPS Engineer We are looking for a dynamic executive to join our customer support operations team. The executive will be responsible for technical customer support and manage relationships with customers. This position is ideal for young solar photovoltaic...
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Senior Medical Imaging Devices Specialist
4 days ago
Pune, Maharashtra, India beBeecustomer success engineer Full time ₹ 8,00,000 - ₹ 12,00,000Job SummaryWe are seeking a proactive individual with expertise in medical imaging devices or RIS/PACS to join our team as a Customer Success Engineer. The successful candidate will be responsible for developing in-depth product knowledge, installing and configuring software with medical imaging devices, and providing first-line technical support.
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Engineer - Support
2 weeks ago
Pune, Maharashtra, India Optiva Inc. Full time ₹ 1,04,000 - ₹ 1,30,878 per yearIt's fun to work in a company where people truly BELIEVE in what they're doingWe're committed to bringing passion and customer focus to the business. Job SummaryThe company's explosive growth and ambitious business goals require a Support Engineer capable of navigating a complex, highly dynamic and fast-paced environment. We're one of the few legitimate...
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It Support Engineer
2 weeks ago
Pune, Maharashtra, India AM Infoweb Full time US$ 40,000 - US$ 60,000 per yearJob Title: IT Support Engineer Entry Level / FresherLocation: Kalyaninagar, PuneJob Type: Full-Time | On-siteJob Description We are looking for enthusiastic freshers or entry-level professionals to join as IT Support Engineers. You will be responsible for providing technical support, resolving basic hardware/software/network issues, and assisting users with...
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Support Engineer
4 days ago
Pune, Maharashtra, India Arting Digital Full time ₹ 1,04,000 - ₹ 1,30,878 per yearPosting title :Support Engineer - HCL CommerceExperience :5-8 YearsLocation :Chennai/ Bangalore/ Pune/ Hyderabad/ NoidaWork mode :WFOPrimary skills :Basic HCL Commerce, Java & web technologies, log analysis & debugging, ServiceNow/Jira, good communication & problem solvingQualification :Any Technical DegreeRoles & ResponsibilitiesProvide technical support...
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IT Support Engineer
2 weeks ago
Pune, Maharashtra, India Energy Exemplar Full time ₹ 6,00,000 - ₹ 8,00,000 per yearAbout Energy ExemplarIn an era where the world is rapidly advancing towards a cleaner future through decarbonization, Energy Exemplar's mission lies in 'Empowering Transformative Energy Decisions'. Founded in 1999 in Adelaide, Australia, our award-winning software portfolio encompassing the modeling and simulation platform PLEXOS, Aurora, and Adapt2, is...
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IT Support Engineer
1 week ago
Pune, Maharashtra, India Energy Exemplar Full time ₹ 6,00,000 - ₹ 8,00,000 per yearAbout Energy ExemplarIn an era where the world is rapidly advancing towards a cleaner future through decarbonization, Energy Exemplar's mission lies in 'Empowering Transformative Energy Decisions'. Founded in 1999 in Adelaide, Australia, our award-winning software portfolio encompassing the modeling and simulation platform PLEXOS, Aurora, and Adapt2, is...