Technical Support Engineer
2 days ago
We are looking for a skilled Technical Support Engineer to provide technical assistance and support for our products and services. The ideal candidate will have hands-on experience in troubleshooting, problem-solving, and providing excellent customer support.
Key Responsibilities:
- Provide technical support to clients via phone, email, or in-person.
- Troubleshoot hardware, software, and network issues.
- Document and track technical issues, solutions, and resolutions.
- Collaborate with the development or product team to resolve complex issues.
- Assist in user training and provide guidance on product usage.
Education:
- Bachelor's degree in Computer Science, Information Technology, Electronics, or a related field.
- Certifications in technical support, networking, or relevant software/tools are a plus
Skills & Qualifications:
- Strong problem-solving and analytical skills.
- Excellent communication and customer service skills.
- Familiarity with relevant software, tools, and troubleshooting techniques.
- Ability to work independently and manage multiple support tickets efficiently.
Benefits:
- Competitive salary with performance-based incentives.
- Opportunity to grow in a tech-driven environment.
- Hands-on experience with real-time technical support and client interaction.
Job Types: Full-time, Permanent
Pay: ₹150, ₹280,000.00 per year
Benefits:
- Health insurance
- Leave encashment
- Paid sick time
- Paid time off
Ability to commute/relocate:
- Rajahmundry, Andhra Pradesh: Reliably commute or planning to relocate before starting work (Preferred)
Education:
- Bachelor's (Required)
Experience:
- Technical support: 1 year (Required)
Location:
- Rajahmundry, Andhra Pradesh (Required)
Work Location: In person
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