Technical Support Engineer

2 days ago


Rajahmundry, Andhra Pradesh, India TITY GLOBAL PVT. LTD. Full time ₹ 1,50,000 - ₹ 2,80,000 per year

We are looking for a skilled Technical Support Engineer to provide technical assistance and support for our products and services. The ideal candidate will have hands-on experience in troubleshooting, problem-solving, and providing excellent customer support.

Key Responsibilities:

  • Provide technical support to clients via phone, email, or in-person.
  • Troubleshoot hardware, software, and network issues.
  • Document and track technical issues, solutions, and resolutions.
  • Collaborate with the development or product team to resolve complex issues.
  • Assist in user training and provide guidance on product usage.

Education:

  • Bachelor's degree in Computer Science, Information Technology, Electronics, or a related field.
  • Certifications in technical support, networking, or relevant software/tools are a plus

Skills & Qualifications:

  • Strong problem-solving and analytical skills.
  • Excellent communication and customer service skills.
  • Familiarity with relevant software, tools, and troubleshooting techniques.
  • Ability to work independently and manage multiple support tickets efficiently.

Benefits:

  • Competitive salary with performance-based incentives.
  • Opportunity to grow in a tech-driven environment.
  • Hands-on experience with real-time technical support and client interaction.

Job Types: Full-time, Permanent

Pay: ₹150, ₹280,000.00 per year

Benefits:

  • Health insurance
  • Leave encashment
  • Paid sick time
  • Paid time off

Ability to commute/relocate:

  • Rajahmundry, Andhra Pradesh: Reliably commute or planning to relocate before starting work (Preferred)

Education:

  • Bachelor's (Required)

Experience:

  • Technical support: 1 year (Required)

Location:

  • Rajahmundry, Andhra Pradesh (Required)

Work Location: In person


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