Technical Specialist Monitoring Tools

12 hours ago

Indore, Madhya Pradesh, India ti Steps Full time ₹ 9,00,000 - ₹ 12,00,000 per year

Roles and Responsibilities

  • a Level 3 Technical Specialist and Delivery Lead Monitoring Tools SME for HPE OpsRamp, SolarWinds, Manage Engine Ops Manager, Nagios and Zabbix etc. The candidate must have advanced experience in implementation, troubleshooting, and optimization of the various monitoring platforms. This role demands deep expertise in hybrid IT monitoring, automation, and integrations, along with the ability to mentor L1/L2 teams and serve as a technical authority for Monitoring tools delivery in enterprise environments.
  • • ITIL Foundation (Intermediate/Expert preferred)
    • AI-related training or certification (added advantage)
    • Certification in HPE - OpsRamp, GreenLake, OneView, SolarWinds, Manage Engine or related ITOM tools
  • Provide technical support for monitoring tools such as Nagios, SolarWinds, Zabbix, Splunk, OpsRamp, ITIL certified ITSM platforms.
  • Troubleshoot issues related to application monitoring, server monitoring, delivery management, performance monitoring, configuration and implementation of these tools.
  • Collaborate with cross-functional teams to identify root causes of incidents and implement corrective actions.
  • Develop documentation on best practices for monitoring tool usage within the organization.

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