Customer Support Associate

2 days ago

Hyderabad, Telangana, India ba72f99f-a46d-44f7-bae8-c13ca2e5def0 Full time ₹ 72,00,000 per year

About Us:

MostEdge (formerly Aboveo) is revolutionizing the retail industry with a cutting-edge analytics platform designed to prioritize customer needs and shape the future of retail. From advanced POS systems and self-service kiosks to surveillance, loyalty solutions, and next-level consumer engagement tools, MostEdge empowers businesses to transform every customer interaction into a profitable opportunity. By seamlessly integrating retail management processes, optimizing supply chains, and ensuring stock availability for in-demand products, MostEdge enables businesses to grow efficiently while eliminating time-consuming administrative tasks. As the only company offering 24/7 c-store operations, shrink management, audits, and reconciliation services, MostEdge ensures that every transaction is secure, accurate, and optimized for success. Beyond technology, MostEdge's learning academy nurtures employees and owners into tomorrow's retail leaders, fostering innovation and growth across the industry. By partnering with retailers, distributors, and manufacturers, MostEdge is not just enhancing retail operations—it's empowering businesses to thrive sustainably, profitably, and confidently in an ever-evolving market. With customer presence in more than twenty states, the company's staff services customers from Atlanta, Georgia, and Hyderabad, Vadodara and Vijayawada, India locations.

Job Summary:

We are looking for a proactive and detail-oriented Install & Onboarding Specialist to manage the end-to-end setup process for new convenience store clients. This role involves coordinating equipment installations, training store personnel, and ensuring smooth onboarding of new locations into our system.

Key Responsibilities:

Coordinate and execute installation schedules for new store locations.

Act as the primary point of contact for store owners during the onboarding phase.

Oversee and support the installation of hardware/software solutions at store sites (e.g., POS systems, payment terminals, network devices).

Collaborate with internal teams (Sales, Tech Support, Customer Support) to ensure smooth handover and transition.

Provide remote and/or onsite training to store staff on system usage and best practices.

Troubleshoot installation and setup issues in coordination with the devlopment team.

Maintain accurate records of onboarding activities, timelines, and issues.

Track KPIs and feedback to improve the onboarding process over time.

Qualifications:

2+ years of experience in onboarding, technical installation, customer support, or field operations (preferably in retail or convenience store environments).

Strong project coordination and communication skills.

Familiarity with POS systems, networking hardware, or retail tech solutions is a plus.

Comfort with remote tools (CRM, ticketing systems, video conferencing).

Problem-solving mindset and customer-first attitude.

Preferred Skills:

Experience working with C-store chains or independent retail stores.

Bilingual in English,Hindi and Gujarati is a must.

Familiarity with software like Salesforce, Zendesk, or similar platforms.

What We Offer:

Competitive salary and benefits package

Opportunities for growth in a rapidly expanding company

Collaborative and supportive team environment

Training and development opportunities.

Job Type: Full-time

Pay: ₹20, ₹60,000.00 per month

Benefits:

  • Health insurance
  • Paid sick time
  • Paid time off
  • Provident Fund

Work Location: In person

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