Voice Process

2 days ago

Begumpet Hyderabad Telangana, India Legal Capital Law Firm Full time ₹ 1,20,000 - ₹ 18,00,000 per year

Job Summary:

We are looking for a motivated and customer-focused professional with 1–3 years of experience in voice-based customer service or telesales. The ideal candidate should have excellent communication skills, problem-solving ability, and a passion for delivering outstanding customer experiences.

Key Responsibilities:

  • Handle inbound and/or outbound customer calls in a professional manner.
  • Provide accurate information and resolve customer queries efficiently.
  • Maintain detailed records of customer interactions in the CRM system.
  • Meet or exceed daily/weekly/monthly targets (such as call handling time, customer satisfaction, or sales conversion).
  • Escalate unresolved issues to the appropriate departments.
  • Adhere to company policies, call quality standards, and compliance guidelines.
  • Collaborate with team members to improve customer service processes.

Required Skills & Qualifications:

  • Education: Graduate in any discipline (preferred).
  • Experience: 1–3 years in a voice process (inbound/outbound/customer service/sales/technical support).
  • Excellent verbal communication skills in English (and other regional languages if required).
  • Strong listening and problem-solving abilities.
  • Good computer skills; familiarity with CRM tools is a plus.
  • Willingness to work in rotational shifts (including night shifts if applicable).
  • Positive attitude, team spirit, and strong customer focus.

Preferred Skills (Good to Have):

  • Experience in international BPO or customer support.
  • Knowledge of call center metrics and quality assurance processes.
  • Multilingual proficiency.

Compensation:

  • Competitive salary based on experience.
  • Incentives/performance bonuses.
  • Additional benefits as per company policy.

Job Type: Full-time

Pay: ₹10, ₹15,000.00 per month

Benefits:

  • Food provided

Work Location: In person

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