Front Office Executive- Female

6 days ago

Cochin, Kerala, India RK Fortum Full time ₹ 1,20,000 - ₹ 2,40,000 per year

We are looking for a smart and dynamic candidate to handle front office operations and provide administrative support to the management team. The ideal candidate should have strong communication and interpersonal skills, with the ability to manage customer interactions, coordinate office activities, and ensure smooth day-to-day operations.

Front Office Management:

  • Answer incoming calls, respond to queries, and transfer calls to the relevant departments.
  • Greet visitors at the office, register their names and contact details.
  • Provide excellent customer service and assist visitors and staff in a friendly manner.

Administrative Support:

  • Assist in managing the schedules, appointments, and travel arrangements for upper management.
  • Handle phone calls, emails, letters, and other correspondence.
  • Maintain organized records and documents. ensuring they are up to date.
  • Support the preparation of reports, presentations, and proposals as needed.
  • Help with administrative tasks as required.

Office Coordination:

  • Ensure office supplies and stationary items are stocked and updated regularly.
  • Supervise the housekeeping team to ensure all necessary items are in stock and the office is well-maintained.
  • Coordinate and communicate effectively with other departments to ensure smooth office operations.

Complaint Registration and Follow-Up:

  • Receive and log complaints from customers in a professional and systematic manner.
  • Ensure complaints are appropriately directed to the relevant team or department for resolution.
  • Follow up regularly on complaints, ensuring they are resolved within the stipulated timeframe and maintaining accurate records of the follow-up process.

Miscellaneous Tasks:

  • Assist colleagues with office-related tasks whenever necessary.
  • Maintain after-sale service records and other important data.
  • This role is essential to ensure the office functions smoothly and efficiently while providing excellent service to both staff and visitors.
  • Not limited to the above mentioned you will be assigned, responsibilities in discretion of the management.

Job Type: Full-time

Pay: ₹15, ₹17,000.00 per month

Benefits:

  • Cell phone reimbursement
  • Internet reimbursement

Ability to commute/relocate:

  • Cochin, Cochin, Kochi , Kerala: Reliably commute or planning to relocate before starting work (Required)

Education:

  • Bachelor's (Required)

Experience:

  • Administration: 1 year (Required)

Language:

  • English (Required)

Work Location: In person

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