Senior Quality Executive

3 days ago

Jamshedpur, Jharkhand, India Manipal Tata Medical College Full time ₹ 9,00,000 - ₹ 12,00,000 per year

Experience Required: 3 5 years

Key Responsibilities:

  • ISO 21001:2018 Implementation & Maintenance:

  • Lead and coordinate the implementation of ISO 21001:2018 across departments.

  • Develop, document, and maintain quality management systems in line with EOMS requirements.

  • Conduct gap analysis, risk assessments, and identify areas for improvement.

  • Documentation & Audits:

  • Prepare and update SOPs, policies, and procedures.

  • Plan and conduct internal audits and coordinate with external auditors.

  • Track and resolve non-conformities and implement corrective/preventive actions.

  • Training & Capacity Building:

  • Organise and deliver ISO 21001 awareness and implementation training sessions.

  • Train faculty and staff on QMS procedures, continual improvement, and documentation.

  • Quality Assurance & Performance Monitoring:

  • Monitor KPIs, learner satisfaction, and process effectiveness.

  • Support data collection, analysis, and reporting for academic audits, NAAC/NBA/NIRF/IOE/Impact Ranking.

  • Stakeholder Engagement:

  • Liaise with internal departments to align quality goals with institutional objectives.

  • Engage students and staff in feedback mechanisms and quality improvement initiatives

Required Qualifications & Skills:

  • Masters degree in any field (Preferably Science Background)/BDS.
  • Certification in ISO 9001:2015 implementation/internal auditing preferred.
  • Proven experience in quality roles within educational institutions or training organisations.
  • Strong knowledge of ISO 9001:2015 standards and quality management systems.
  • Excellent documentation, analytical, and problem-solving skills.
  • Strong communication and interpersonal abilities.
  • Good proficiency in written English
  • Proficient in MS Office and QMS software tools.
  • Driving Management Review Meeting.

Desirable:

  • ISO Standard on EOMS 21001:2018
  • Exposure to NAAC/NBA accreditation processes.
  • Familiarity with other ISO standards (e.g., ISO 9001:2015).
  • Experience in managing compliance in academic administration.

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